Incident Manager II

Job Requirements

About Phenom

Our purpose is to help a billion people find the right work!

Phenom is an AI-powered Talent Experience platform that is redefining the HR technology space.

We have grown into a global organization with offices across six countries and more than 1,500

employees. As an HR tech unicorn, innovation and creativity are at the heart of our DNA.

Our platform combines hyper-personalized experiences that attract and convert the right talent,

upskilling and career growth opportunities, AI-enriched insights and recruiting solutions, and robust

analytics that enable organizations to make smarter, data-driven decisions.

Come help us make every talent moment phenomenal!

Role Overview

We are looking for a hands-on IRE & Monitoring Engineer with 2 – 3 years of experience to join our

technology operations and reliability team.

The engineer will be responsible for monitoring critical applications and platforms, responding to production

incidents, performing technical troubleshooting, supporting root-cause analysis, maintaining observability

dashboards and alerts, and developing automation to reduce repetitive operational activities.

The ideal candidate should have a strong production-support mindset, good troubleshooting skills and

hands-on experience with monitoring tools and scripting.

This role provides an opportunity to work closely with Engineering, SRE, DevOps, Cloud, Infrastructure and

Product teams and progressively build expertise in observability, reliability engineering and self-healing

operations.

Key Responsibilities

• Monitor applications, infrastructure, integrations and cloud platforms for availability, performance and
  
  

health.

• Monitor dashboards, alerts, logs, metrics and events to identify potential production issues.
• Respond to production alerts and incidents within defined SLAs.
• Perform initial triage and technical troubleshooting of production issues.
• Troubleshoot issues across applications, infrastructure, databases, integrations and APIs.
• Analyze application logs, infrastructure metrics and monitoring data to identify potential root causes.
• Identify opportunities to improve application and platform reliability.
• Analyze incident and alert trends to identify recurring problems.
• Help reduce MTTR and MTTD through improved monitoring and automation.
• Support alert tuning and reduction of false positives.
• Improve and maintain operational runbooks.
• Participate in reliability and operational improvement initiatives.
• Contribute to SRE and DevOps practices.
• Support implementation of proactive monitoring and preventive controls.
  
  

Required Skills & Qualifications

• Bachelors degree in Computer Science, Information Technology, Engineering or a related
  
  

technical discipline.

• Equivalent practical experience may be considered.
• Cloud, ITIL, DevOps, SRE or monitoring certifications are an advantage.
  
  

Professional Experience

• 2 - 3 years of experience in Production Support, IT Operations, Monitoring, Application Support,
  
  

SRE or a related technical role.

• Hands-on experience supporting production applications or business-critical systems.
• Experience working with monitoring and alerting tools.
• Experience participating in production incident response.
  
  

Technical Skills

Monitoring & Observability

• Hands-on experience with one or more monitoring/observability platforms such as:
• Prometheus
• Grafana
• Splunk
• Datadog
• New Relic
• AppDynamics
• CloudWatch
• Azure Monitor
• Similar enterprise monitoring platforms
• SLIs/SLOs/SLAs
  
  

Benefits

• We want you to be your best self and to pursue your passions!
• Health and wellness benefits/programs to support holistic employee health
• Flexible hours and working schedules, as well as parental leave for new parents
• Growing organization with career pathing and development opportunities
• Tons of perks and extras in every location for all Phenoms!
  
  

Diversity, Equity, & Inclusion

Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed.

We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere!

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