Implementation Associate

Job Description: Implementation Specialist

Location: Hyderabad, India (Full-time, Onsite)

Number of Positions : 02

About Track3D

At Track3D, we’re building the future of construction monitoring with our Reality Intelligence Platform. By turning real-time visual data into AI-powered insights, we help owners, general contractors, and trade partners track progress, reduce disputes, and accelerate project outcomes.

We are a fast-growing enterprise SaaS startup working with some of the biggest names in the construction industry and we’re just getting started.

Role Overview : Implementation Specialist

Are you detail-oriented, driven by execution, and excited about shaping how technology meets construction in the real world? As an Implementation Specialist at Track3D, you’ll play a vital role in setting up and delivering new projects for customers across the built environment. You’ll manage technical project data, coordinate with internal teams, and ensure smooth and timely onboarding for our clients.

This is a hands-on role ideal for those who enjoy problem-solving, process precision, and taking ownership in a fast-paced, collaborative setting.

Key Responsibilities

• Ensure smooth and accurate project launches by configuring client data, documents, and workflows within defined timelines.
• Accelerate time-to-value for clients by proactively addressing onboarding blockers, escalating issues early, and coordinating across teams.
• Maintain service quality and project accuracy by following implementation checklists and processes.
• Improve user experience by contributing to clearer documentation, better setup flows, and more effective internal knowledge sharing.
• Support client training and engagement by assisting in demos and helping users get started.
• Enable better cross-functional delivery by sharing relevant insights internally.
• Drive continuous improvement by identifying recurring onboarding friction points and proposing fixes or process enhancements.

What We’re Looking For :

• 0-1.5 years of experience in implementation, technical operations, customer onboarding, or project coordination roles.
• Bachelor’s degree in Architecture, Civil Engineering, Construction Technology, or related technical fields.
• Comfort using digital project management or ticketing tools.

Preferred Qualifications

• Exposure to construction, real estate, or B2B SaaS environments.
• Experience supporting customers or coordinating internal workflows in fast-paced teams.
• Knowledge of platforms like Procore, Autodesk, or construction technology tools.

Essential Soft Skills & Characteristics We Value

• Clear Communicator: You can explain technical issues simply and listen attentively.
• Detail-Oriented: You’re thorough in checking data, documents, and configurations.
• Solution Seeker: You take initiative to troubleshoot and resolve blockers independently.
• Collaborative: You enjoy working closely with multiple teams and contribute positively to group success.
• Self-Starter: You’re proactive, reliable, and don’t wait to be told what to do next.
• Fast Learner: You quickly pick up tools, workflows, and new types of projects.

What We Offer

• Work on real-world projects shaping the future of construction technology.
• Clear growth paths into client-facing, operations, or team leadership roles.
• Culture of collaboration, documentation, and continuous learning.
• A fast-moving team where your contributions will directly impact company success.
• Hands-on mentorship and exposure to product, design, and customer teams.

Why Join Us?

• Be part of a global SaaS startup thats redefining construction monitoring through AI, data, and automation serving some of the largest infrastructure projects worldwide.
• Play a key role in customer onboarding and success you’ll be the bridge between our product and real-world implementation across sites in India and beyond.
• Own end-to-end implementation processes, from kickoff to go-live, ensuring customers see value quickly and consistently.
• Collaborate across teams Sales, Product, Engineering, and Customer Success to deliver seamless deployments and shape our implementation playbook.
• Grow with a fast-paced, mission-driven team where your work directly impacts customer satisfaction, retention, and long-term growth.