Front Office Operator

Location Hyderabad India

Working Location Category Placed

About Us

Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.

We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

About The Role

The Front Office Operator serves as the first point of contact for visitors, clients, and employees, ensuring a professional, welcoming, and efficient front office experience. This role is responsible for managing reception operations, handling incoming calls, coordinating appointments, supporting administrative functions, and maintaining smooth day-to-day office operations. You will play a key role in upholding the organisation's professional image by delivering exceptional customer service and coordinating effectively with internal departments.

Visitor Management

• Welcome all visitors with a friendly, professional, and courteous demeanour.
• Create a positive first impression of the organisation through exceptional customer service.
• Issue visitor badges and accurately record visitor details in the electronic visitor management system.
• Notify the host or relevant department upon a visitor's arrival and follow the appropriate escalation procedures if the host is unavailable.
• Maintain a clean, organised, and presentable reception area at all times.
  
  

• Answer and route incoming telephone calls promptly and professionally.
• Provide accurate information to employees and visitors regarding office facilities, services,
• Coordinate with the Facilities team and Business Units to support meetings, events, and operational requirements.
• Assist the HR team with new joiner formalities and onboarding coordination.
  
  

• Book meeting rooms and restricted conference rooms in accordance with employee requests.
• Arrange taxis and executive transportation for local and international employees as required.
• Receive deliveries and distribute them to the appropriate departments.
• Issue SEZ and in-house identification cards to new joiners.
• Manage SEZ entry clearance and logistical arrangements for international visitors.
• Process vendor invoices for payment and maintain accurate supporting documentation.
• Assist with the collection and preparation of monthly reports and Key Performance Indicators (KPIs). Event Management
• Coordinate with the Facilities team and Business Units to support internal and external events.
• Arrange venues, manage guest logistics, and coordinate required resources.
• Ensure events are delivered smoothly with a high level of attention to detail and service excellence.
  
  

• Facilitate SEZ clearance for international visitors in compliance with applicable regulatory requirements.
• Coordinate office bookings, travel logistics, and hospitality arrangements for visiting employees and guests.
• Act as the primary point of contact for international visitors throughout their visit.
  
  

• Deliver a consistently high standard of customer service in all interactions.
• Ensure all enquiries are managed within agreed service levels and response times.
• Maintain a professional appearance and adhere to the company’s dress code policy.
• Represent the organisation professionally and respond to ad hoc client and employee requests with a proactive, solution-focused approach.
  
  

• Ensure the visitor management system is maintained accurately and kept up to date.
• Support ISO 14001 compliance by participating in environmental initiatives and maintaining required documentation.
• Maintain accurate records and assist in preparing Monthly Management System (MIS) reports.
  
  

• Build and maintain positive working relationships with colleagues, vendors, clients, and external stakeholders.
• Promote a collaborative, supportive, and team-oriented working environment.
• Take ownership of assigned responsibilities while demonstrating a high level of accuracy and attention to detail.
  
  

• Previous experience in a similar role.
• Excellent communication skills.
• Ability to manage time effectively and prioritise conflicting demands.
• Polished and professional appearance.
• Strong commitment to delivering exemplary, best-in-class customer service.
• Ability to solve problems and make appropriate decisions.
• Strong interpersonal skills with the ability to build rapport and foster positive working relationships in a supportive team environment.
• Computer literate, with proficiency in standard word processing and spreadsheet software.
• Positive, proactive approach to problem-solving and teamwork.
• Flexibility to work different shift patterns and provide cover for ad hoc sickness and annual leave.
• Good standard of general education.