Financial Analyst

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About The Job

We are revolutionizing the perception of customer service and are in need of your assistance. Currently, we seek a Financial Analyst responsible for analyzing and reporting financial data to executives to enhance program performance visibility. This role involves contributing to various projects, conducting ad-hoc analyses, and providing timely information and support for strategic decision-making.

As a Financial Analyst, You Will…

• Gather and organize extensive datasets from diverse sources
• Uncover patterns and trends in data to guide business decisions
• Develop and maintain databases and data systems for accuracy and efficiency
• Generate reports and visualizations to convey findings and insights to stakeholders
• Collaborate with cross-functional teams to drive data-driven decision-making
• Continuously monitor and evaluate data for areas of improvement or optimization
• Stay updated on industry trends and advancements in financial analysis techniques
  
  

• A bachelor’s degree in Commerce or Finance is preferred
• The ideal candidate will have 2-3 years of experience in a Financial Analyst role, preferably within a contact center environment
• Experience in financial analysis and data management is required
• Proficiency in maintaining and developing reporting tools is highly desirable
• Strong proficiency in Excel and G-Suite applications, including Google Sheets, Docs, Slides, and Google Studio is necessary
• Proficiency in fine-tuning data queries, particularly strong Power Query skills, is required
• Possess strong analytical skills to derive meaningful insights from complex data sets
• Demonstrate excellent communication skills to present findings clearly and concisely to stakeholders
• Pay attention to detail to ensure accuracy in data analysis and reporting
• Work with large data sets and databases effectively
• Utilize data visualization tools such as Excel and Google Studio for creating visual representations of data
• Understand business operations and objectives to align financial analysis with business goals
• Adaptability to work in a fast-paced, constantly changing environment
• Commitment to continuous learning and upskilling to stay current with the latest tools and technologies in financial analysis