Experience Design Senior Associate

Job Description

Join us for an exciting opportunity to elevate user experiences and drive impactful design solutions.

As an Experience Design Senior Associate within the Consumer and Community Banking Operations, you will collaborate with cross-functional teams to create innovative, inclusive, and accessible solutions for a diverse range of users. You will align user needs with business goals, driving continuous improvement and strategic thinking to deliver seamless and enjoyable experiences for our customers.

Job Responsibilities

• Design and develop elegant solutions to interaction problems, ensuring consistency across products and platforms
• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs
• Conduct data-driven analyses to inform design decisions and transform information into valuable insights
• Collaborate with teams to incorporate inclusive design principles and accessibility guidelines
• Operate with an iterative design mindset, incorporating user feedback to improve user experience
• Assist in analyzing market trends, user research, and behavior studies to inform design and strategy
• Facilitate tactical research such as heuristic evaluations and usability testing
  
  

Required Qualifications, Capabilities, And Skills

• Three years in a user experience design or equivalent role dedicated to improving digital product experiences
• Proven ability to create visually appealing and functional designs using industry-standard tools such as Figma, Sketch, or Adobe Creative Suite
• Experience designing and optimizing user experiences across web, mobile, and other digital channels
• Previous experience interpreting complex data and transforming it into actionable insights
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies
• Hands-on experience creating accessible and inclusive digital experiences
• Strong collaboration skills with cross-functional teams
  
  

Preferred Qualifications, Capabilities, And Skills

• Degree in Human Centered Design, Human Computer Interaction, Computer Science, or similar field
• Previous experience or knowledge in servicing operations
• Proficient in storytelling and evangelizing UX processes with teams outside design
• Stakeholder management and cross collaboration skills
  
  

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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