Executive Director - Engineering

The Opportunity

Providence India is dedicated to digitally advancing our vision of "Health for a Better World." We utilize a variety of advanced technologies, including AI, Citrix, and Power BI, alongside tools like ServiceNow. Our efforts span multiple tech stacks such as Microsoft, Oracle, JAVA, Python, and various emerging open-source platforms. Our Information Services (IS) department plays a crucial role in achieving this vision by developing, deploying, and managing applications, tools, and technologies that enhance the experience and productivity of 120,000 caregivers, ultimately leading to improved health outcomes for patients.

Key Responsibilities

• Application Lifecycle Management: Oversee core operations to ensure zero vulnerability and uninterrupted service delivery.
• CITRIX Management: Manage and optimize Citrix solutions to ensure efficient enterprise-wide operations and a seamless user experience.
• KPI and Metrics Enhancement: Continuously improve our KPIs and dashboard metrics, including initiatives like "Get Current & Stay Current," first contact resolution, MTTR, self-service adoption, SLA, and CSAT. Leverage AI and modern tools with an engineering mindset to refine processes.
• Leadership and Culture: Demonstrate people leadership by fostering a culture of continuous learning and inspiring those around you, and experience in handling large teams, complex transformations, and successfully building and growing teams.
• Talent Acquisition and Development: Attract, retain, and develop world-class engineering talent with a strong background in US healthcare, particularly in the provider space.
• Culture: Promote and foster an organizational culture that is innovative, agile, flexible, and aligned with the mission and values of the organization.
• Data Strategy: Identify and execute high-priority strategies to meet the data and information needs of Providence executives and managers, ensuring quality and security across the enterprise, including external data.
• Operational Management: Manage performance in accordance with budget, objectives, and customer expectations to meet operational, quality, and mission goals.
• Vendor and Partner Management: Develop and provide guidance for negotiations with preferred information technology vendor contracts. Manage key vendor and partner relationships.
  
  
  

2030 Vision

By 2030, we aim to be the best place to give and receive care as we create a care delivery model for the future, supported by innovation and positive change.

• Reduction in Administrative Burden: Achieve at least a 30% reduction in administrative tasks through initiatives such as implementing a comprehensive 24x7 follow-the-sun model, expanding EHR system support where feasible, and driving the adoption of modern AI-based solutions and tools.
• Creating and Adopting Future Delivery Models: Explore opportunities to lessen the administrative load on clinicians and facilitate new care delivery models and workflow solutions. Support our hospitals in achieving overall CMS 5-star ratings.
  
  
  

This role requires someone to balance both current operations and a visionary in seeing opportunities to make steps to achieve 2030 vision. The leader should be able to deal with high degrees of ambiguity and drive clear strategy and implantation plans.

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