Elite Banker-First Select

Job Requirements

About the Role

: Elite Banker-First Select**

Elite Banker-First Select in our Smart Banker department is responsible for deepening customer relationships and enhancing customer engagement through virtual channels. Based at a sales hub, the role focuses on driving product adoption, cross-selling banking solutions, and delivering superior customer service. The role holder will manage a mapped portfolio of customers, ensuring personalized interactions, increased product holdings, and improved customer satisfaction. This position plays a key role in achieving business growth and operational excellence through digital engagement.

Key Responsibilities

Primary Responsibilities

• Deepen customer relationships to enhance overall relationship value.
• Conduct quality customer engagements over calls, following industry best practices.
• Drive mobile banking adoption and ensure initial login on the Optimus app.
• Build CASA value and acquire new clients while increasing product holdings per customer.
• Cross-sell pre-approved products such as credit cards and other relevant offers.
• Profile mapped customers and recommend suitable banking products based on their needs.
• Provide solutions-oriented onboarding for Mobile/Net Banking, Bill Pay, SIPs, Insurance, Investments, Retail and SME Loans, and other banking programs.
• Meet monthly operating plans to improve scorecard performance and decile rankings.
• Coordinate with internal teams to close retail asset and trade transactions generated through client engagement.
• Ensure prompt resolution of customer queries and complaints to meet Net Promoter Score (NPS) benchmarks.
• Adhere strictly to bank policies and compliance requirements.
• Promote the Relationship Banking program and onboard eligible customers/groups.
  
  

• Assist with audits and ensure compliance with internal and external regulations.
• Deliver best-in-class customer service to become the primary banker for clients.
  
  

• Graduation: Any discipline (Full-Time)
  
  

• Minimum 2 years of relevant experience in banking or allied financial services.
  
  

• Excellent communication and interpersonal skills.
• Strong customer engagement and relationship-building capabilities.
• Ability to cross-sell and promote banking products effectively.
• Proficiency in digital banking platforms and mobile applications.
• Solution-oriented mindset with a focus on customer satisfaction.
• Attention to detail and commitment to compliance.
• Ability to work independently and meet performance targets.