Dynatrace Administrator

Position Description

Company Profile:

Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: Dynatrace Administrator – PNC GCC

Position: Dynatrace Admin

Experience: 4–8 Years (Relevant Dynatrace Administration Experience)

Category: Application Performance Monitoring / Observability

Main location: Hyderabad

Employment Type: Full Time

Qualification: Bachelor’s degree in Computer Science, Information Technology, or related field with relevant experience in Application Monitoring within Banking/Financial Services environments.

Job Description:

Role Overview

The Dynatrace Administrator is responsible for managing, configuring, and optimizing Dynatrace monitoring solutions across banking applications and infrastructure environments.

This role ensures high availability, performance, and reliability of mission-critical banking platforms while maintaining strict security, compliance, and regulatory standards.

Key Responsibilities

Administer and support Dynatrace SaaS and Managed environments for enterprise banking applications.

Install, configure, and upgrade Dynatrace OneAgent across servers, containers, and cloud platforms.

Monitor application performance, infrastructure health, and user experience (APM, Infrastructure Monitoring, RUM).

Configure dashboards, alerts, management zones, tagging strategies, and monitoring policies.

Perform root cause analysis using Davis AI and provide actionable insights to technical teams.

Collaborate with application, infrastructure, and DevOps teams to resolve performance and stability issues.

Ensure monitoring coverage for core banking systems, payment platforms, APIs, and middleware components.

Integrate Dynatrace with enterprise tools such as ServiceNow, Jira, Splunk, and CI/CD pipelines.

Support production releases, incident response activities, and post-incident reviews.

Prepare performance reports, SLA/SLO metrics, and capacity insights for business stakeholders.

Required Skills & Experience

4–8 years of experience in Application Performance Monitoring and Dynatrace Administration.

Strong hands-on experience with Dynatrace SaaS/Managed environments and OneAgent deployment.

Experience monitoring distributed applications, microservices, containers, and cloud platforms.

Strong knowledge of APM, Infrastructure Monitoring, Real User Monitoring (RUM), and Synthetic Monitoring.

Experience in root cause analysis, performance tuning, and capacity planning.

Knowledge of ITIL processes (Incident, Problem, Change Management).

Experience working in Banking/Financial Services environments with strict SLAs and regulatory compliance requirements.

Understanding of security standards and compliance frameworks applicable to financial systems.

Preferred Qualifications

Dynatrace Associate/Professional Certification.

Experience integrating Dynatrace with ServiceNow, Jira, Splunk, and CI/CD tools.

Exposure to cloud platforms (AWS, Azure, GCP) and container orchestration (Kubernetes/OpenShift).

Basic scripting knowledge (Python, Shell) for automation tasks.

Experience supporting large-scale, high-availability production environments.

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.