Director Business Operations

Overview

Microsoft’s Cloud Operations & Innovation (CO+I) powers our cloud services. As a Director, Business Operations, you will play a key role in delivering the core infrastructure and foundational technologies for Microsofts online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

Our APAC infrastructure includes a large portfolio of leased and built data centers in 11 countries, housing millions of servers. Our foundation is managed by a team of subject matter experts supporting services for billions of customers and millions of businesses in Asia.

With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve to meet the ever-changing business demands that position Microsoft as a world-class cloud provider.

As the Director, Business Operations, you will lead a team of Senior Business Program Managers responsible for Financial Planning & Analysis in managing our Capital and Operating Expenses, Efficiency Improvements. You will be able to influence our spending pattern, and drive process improvements in our Finance Rhythm of Business (ROB).

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Lead end-to-end FP&A (Budgeting, Forecasting, Variance, Reviews)

• Strong track record owning financial planning cadence - from building/ owning forecasts and budgets to driving monthly/ quarterly business reviews and course-corrections. This includes CAPEX + OPEX planning and variance tracking with clear insights and actions.
• Demonstrate strong analytical capability - including diagnosing trends, identifying cost drivers, reconciling data sources/ variance issues, and producing decision-ready narratives for leaders (not just reports). The bar here is being able to tell the story behind the numbers and steer leadership conversations based on the business “pulse.”
• Ability to define and manage performance metrics/ KPIs and build mechanisms (dashboards/scorecards) that keep leaders aligned on financial targets, risks, and actions—especially where financial outcomes depend on operational execution.
• Strong cross-functional operator and influencer - able to partner tightly with finance and business stakeholders, align tradeoffs, and drive outcomes across boundaries (e.g., finance + operations + central teams). This is a director-level “connect the system” requirement,
  
  

People Management

Deliver success through empowerment and accountability by modeling, coaching, and caring.

• Model: Live our culture, embody our values, and practice our leadership principles.
• Coach: Define team objectives and outcomes, enable success across boundaries, and help the team adapt and learn.
• Care: Attract and retain great people, know each individual’s capabilities and aspirations, and invest in the growth of others.
  
  

Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success.

Qualifications

Required Qualifications:

• BS/BA in Business, Accounting, Supply Chain, Finance, or equivalent experiences.
• 5+ years in leading an FP&A/ Business Operations organization.
• 10+ years’ experience in leading and influencing a diverse organization of full-time employees across multiple disciplines, platforms, cultures, and countries.
• 10+ years of people management with excellent cross-cultural awareness.
  
  

Preferred Qualifications

• Strong experience in financial budgeting and analysis, in the preparation of Opex and Capex submission, and tracking of variance.
• Excellent problem-solving skills, analytical capabilities, data analysis, and attention to detail.
• Data Center Experience is a plus.
  
  

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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