Data Analytics Specialist IV

About The Role

The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. Members of the Data & Analytics team in Uber's Community Operations organization deliver analytical solutions, such as reports or dashboards, and actionable insights that improve operational efficiency, enable scalable customer support, and help our operational teams drive a world-class customer experience.

What You'll Do

• Conceptualize and build intermediate reports & dashboards
• Identify trends in data sets & operational weaknesses
• Support business deep dives on data and insights generation
• Help measure the impact of new processes
• Perform business deep dives on data and insights generation
• Build statistical tools & models to aid decision-making
• Automate reports & dashboards
• Support questions from requesters
• Mentor and train team members
• Perform data mining or statistical modeling
  
  

Basic Qualifications

• At least 2 years experience in analytics
• Strong analytics, SQL, and web query skills
• Experience with data visualization tools (e.g., Tableau, Power BI, Data Studio)
• Proficient in Microsoft Excel or Google Sheets including experience using intermediate and advanced functions (e.g., VLOOKUP / QUERY / ARRAY, IF statements)
• Strong stakeholder management skills
• Some project management experience
  
  

Preferred Qualifications

• Experience with Google Scripting
• Experience with Javascript (JS)
• Experience with Python or R
• Intermediate knowledge of relational database structures
  
  

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

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