Job Description
Customer Support Executive – Voice Process (English + Hindi)
Job Overview
Cognizant is hiring enthusiastic and customer-focused candidates for its Voice Process. The role involves handling customer queries, moderating online listings, verifying information and ensuring accuracy and customer satisfaction.
Key Responsibilities
Handle customer interactions through voice support in English and Hindi.
Review and moderate online listings while maintaining 98%+ accuracy.
Ensure tasks are completed within defined SLA/TAT timelines.
Verify information and make accurate updates on map platforms.
Monitor individual performance and achieve assigned targets.
Maintain high customer satisfaction and minimize escalations.
Identify process improvement opportunities and report them to supervisors.
Requirements
Qualification: Any Graduate
Experience: Freshers and candidates with 0–11 months of experience.
Languages: Good English and Hindi communication skills.
Typing Speed: Minimum 30 WPM.
Computer Skills: Basic knowledge of computers and MS Office.
Basic knowledge of maps, navigation and geography is preferred.
Benefits
Annual CTC: ₹2.80 LPA
Approx. Monthly In-hand: ₹17,500
Work Details
Shift: Rotational shifts
Working Days: 5 days a week
Week Off: 2 rotational week-offs
Work Mode: Work From Office (WFO)
Job Details
| Role Level: | Entry-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | India | City: | Hyderabad ,Telangana |
| Company Website: | http://www.2coms.com | Job Function: | Customer Service |
| Company Industry/ Sector: |
Human Resources Services | ||
What We Offer
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Job Snapshot
