Customer Service Executive-Retail Asset Inbound

Job Requirements

About the Role

Join IDFC FIRST Bank as a Customer Service Executive – Retail Asset Inbound and be the voice of exceptional service. In this role, you’ll handle inbound customer queries related to retail asset products, ensuring timely resolutions and a delightful experience. Based in Airoli, Navi Mumbai, this is a great opportunity to grow your career in a fast-paced, customer-centric environment with one of India’s leading banks.

Key Responsibilities

Primary Responsibilities

• Handle inbound calls and resolve customer queries related to retail asset products
• Provide accurate, timely, and personalized solutions to enhance customer satisfaction
• Educate customers about bank products and services to support informed decisions
• Maintain detailed records of customer interactions and transactions
• Meet individual and team targets for service quality and customer satisfaction

Secondary Responsibilities

• Collaborate with internal teams to ensure quick resolution of customer issues
• Stay updated on bank products, services, and processes
• Support sales goals through effective customer engagement

What We Are Looking For

Education

• Bachelor’s degree in any discipline (Full-time)

Experience

• Minimum 1 year in customer service, preferably in banking or financial services

Skills and Attributes

• Excellent communication in English and Hindi; regional languages are a plus
• Strong problem-solving and decision-making skills
• Customer-focused with a positive attitude
• Comfortable working in rotational shifts, including weekends and holidays
• Proficient in computer systems and applications