Client Operations Specialist

Job Description

Drive resilience and responsible growth by anticipating risks and solving real-world challenges in client screening operations.

Champion a culture of innovation, compliance, and best-in-class standards to protect the firm, customers, and communities.

Job Summary

As an Analyst within Global Screening Operations as a part of Corporate and Investment Banking – Digital & Platform Services, you play a vital role in maintaining the firm’s compliance and resilience. You review customer demographic information, conduct daily screenings against global sanctions and internal lists, and help safeguard the organization from emerging risks. You collaborate with your team to challenge the status quo and deliver best-in-class results.

Job Responsibilities

• Work across specialized applications to conduct searches, gather data, and record evidence by identifying anomalies.
• Analyze and investigate alerts generated using standard policies, procedures, and tools.
• Substantiate opinions and dispositions with adequate documentation.
• Identify matches to JPMC clientele and escalate to Level 2 for further review.
• Strive to maintain individual and team throughput and quality targets.
• Promote a strong controls mindset and follow established compliance procedures.
• Identify opportunities for process improvement with a focus on innovation.
  
  

Required Qualifications, Skills And Capabilities

• 2+ years of experience in Client Screening or KYC.
• Bachelor’s degree in Finance or related disciplines.
• Good verbal and written communication skills, with the ability to communicate effectively within a team.
• Flexible to work in any shift (between 5:30 am to 11:30 pm IST/PST) as per business needs.
  
  

Preferred Qualifications, Skills And Capabilities

• Self-motivated and proactive, with proven ability to work under pressure and meet deadlines.
• Strong logical and analytical ability to identify anomalies and adjudicate alerts.
• Ability to work independently and multi-task in a fast-paced environment.
• Willingness to accept new assignments and challenges in a rapidly changing environment.
  
  

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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