Client Operations Management Vice President

Job Description

Join Global Screening Operations in Payments Operations and help protect the firm by supporting sanctions, AML, and KYC programs at global scale. Lead a critical Client Screening Escalations function where accuracy, control discipline, and timely decisioning safeguard our reputation. Grow your leadership by driving process improvements, stakeholder partnership, and talent development in a highly regulated environment.

As a GSO Manager within Client Screening Escalations (CSE) in Global Screening Operations, you lead teams executing controlled, timely, and accurate screening disposition for JPM clients and associated parties. You manage production health through queue oversight, metrics, and issue/control management while partnering closely with Compliance and stakeholders. You own performance and talent processes and drive continuous improvement initiatives that strengthen operational resilience and risk outcomes.

Job Responsibilities

• Lead a team of Associates and Analysts to deliver accurate and timely screening disposition.
• Manage production queues, volumes, and mailboxes to meet SLAs and quality standards.
• Review and improve processes regularly to reduce risk, rework, and cycle time.
• Oversee issue management and control management, escalating risks with urgency and clarity.
• Create reports and dashboards and analyze key metrics to identify trends and capacity needs.
• Engage stakeholders and maintain SOPs through periodic review and updates.
• Strengthen risk management practices to protect the firm from regulatory and reputational risk.
• Drive performance management and talent review activities across the team.
• Coach, train, and mentor staff to build capability and reinforce control discipline.
• Coordinate with Compliance and partner teams to ensure consistent screening outcomes.
• Participate in or lead sanctions screening and LOB-aligned initiatives as required.
  
  

Required Qualifications, Capabilities, And Skills

• Bring banking experience across Compliance, Legal, Audit, or regulated operations.
• Demonstrate managerial experience leading teams in an operational, controlled environment.
• Operate proficiently in Microsoft Office Suite, including PowerPoint.
• Apply strong organizational skills to manage multiple priorities and high volumes.
• Deliver training, coaching, and mentoring to build team capability and consistency.
• Communicate effectively with stakeholders and influence outcomes across functions.
• Maintain strong control mindset and accountability for business risk management.
  
  

Preferred Qualifications, Capabilities, And Skills

• Leverage payments operations and screening expertise to accelerate decisioning and quality.
• Apply AML, OFAC, and compliance advisory experience to strengthen escalation outcomes.
• Enhance reporting by refining KPIs, productivity measures, and quality indicators.
• Improve SOP discipline by standardizing documentation and embedding controls.
• Anticipate emerging risks by analyzing trends and implementing preventative actions.
• Partner globally across locations to ensure consistent execution and coverage.
• Drive continuous improvement initiatives aligned to sanctions screening and LOB priorities.
  
  

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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