Business Quality Specialist - DC

Responsibilities

We are seeking a detail-oriented and quality-driven professional to join our Centralized Quality Team as Business Quality Specialist. This role involves managing critical quality review for IBPM processes, coordinating specialty queues, and ensuring compliance with operational standards. The ideal candidate will possess strong analytical skills, a quality mindset, and the ability to work extended core shifts to support business continuity.

Key Responsibilities

• Perform IBPM Quality Reviews and ensure adherence to quality standards.
• Manage and coordinate the specialty queues in distribution process.
• Review and validate Express and IBPM Financials (Distributions and Withdrawals).
• Provide timely feedback and maintain quality documentation.
• Collaborate with stakeholders and support cross-functional training initiatives.
  
  

• Minimum 1 year of experience in IBPM processes will be preferred.
• Strong understanding of checking standards and quality mindset.
• Proven ability to handle multiple specialty queues and adapt to complex processes in IBPM distribution area.
• Demonstrated readiness for expanded responsibilities and willingness to work extended core shifts.
• Ability to participate in training across multiple queues to increase knowledge spread.
  
  

• Good communication skills.
• Ability to manage and provide feedback effectively.
• Team player with a proactive approach.
  
  

• Quality-focused mindset.
• Continuous improvement mindset.
• Strong problem-solving and analytical skills.