Business Operations Manager

Job Title: Business Operations Manager

Location: Hyderabad

Experience: 6+ years

Employment Type: Full-time

About Us

Deccan AI is a model training and eval startup headquartered in the Bay Area. We are founded by IIT Bombay, IIM Ahmedabad and ex-Google alumni, and work with some of the top AI frontier labs in the world, e.g. Google Deepmind, Snowflake, and many more. We are backed by Prosus Ventures, and our India delivery office is in Hyderabad. Most of our roles are on-site i.e. Bay Area / Hyderabad.

What it is like to work @ Deccan

To be honest, our workplace is not for the faint-hearted. We work hard, We work fast (many of our clients require same day turnarounds for their complex data needs). We like those who take ownership, roll up their sleeves and do. We like those who thrive in ambiguity and who can operate without titles / hierarchies.But what you will find: tremendous learning, tremendous growth, and a very motivated set of colleagues who are also fun to be around.

Job Overview

• We are looking for a highly motivated Business Operations Manager to lead and manage day-to-day operations for AI-driven projects. In this role, you will be responsible for managing a team of AI Trainers, driving productivity and quality outcomes, and ensuring seamless execution across projects.
• This role requires strong people leadership, a data-driven mindset, and the ability to operate independently in a high-ownership, low-management environment.

Key Responsibilities

Team & People Management

• Lead, mentor, and manage a team of 15+ AI Trainers, driving high performance, engagement, and accountability
• Conduct regular 1:1s, performance reviews, and feedback sessions to support individual and team growth
• Address people-related issues proactively and escalate when necessary to ensure timely resolution

Performance & Delivery Management

• Set, track, and optimize productivity targets while maintaining high content quality standards
• Ensure consistent adherence to quality benchmarks across all deliverables
• Oversee daily operations for assigned projects, ensuring timelines, SLAs, and deliverables are met

Quality Assurance

• Monitor transaction quality and content accuracy through audits and reviews
• Implement corrective and preventive actions to continuously improve quality outcomes
• Partner with QA and stakeholders to uphold client-specific quality expectations

Stakeholder & External Management

• Act as the primary point of contact for external stakeholders and clients for operational matters
• Manage expectations through clear communication, timely updates, and professional interactions
• Collaborate with cross-functional teams to ensure alignment across operations, product, and delivery

Reporting & Analytics

• Track, analyze, and report key metrics including productivity, quality, CSAT, and delivery health
• Present regular performance reports to senior leadership and clients with actionable insights
• Use data to identify trends, risks, and opportunities for operational improvement

Process & Project Oversight

• Ensure projects are executed efficiently within defined scope and timelines
• Drive operational improvements and process optimizations to scale delivery
• Manage multiple priorities simultaneously while maintaining execution excellence

Ideal Candidate Profile

• 6+ years of experience in operations, delivery, or team management roles
• Proven experience managing teams of 10–20+ members
• Strong execution mindset with the ability to work independently and take initiative
• Excellent analytical skills with comfort working with operational data and metrics
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication, coaching, and stakeholder management skills
• Bachelor’s degree or equivalent from Tier-1 institutions

What Will Help You Succeed

• Extreme ownership and accountability for outcomes
• Comfort operating with minimal management and high autonomy
• Ability to move fast, adapt quickly, and solve problems independently
• Strong collaboration skills across cross-functional teams