Business Intelligence Specialist Consultant Specialist

Job Description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

In this role, you will:

• Providing full scope of the day-to-day Production Support service including resolution of the live incidents as well as post-resolution problem management activities on BI areas like contact center telephony reporting tools.
• Providing technical expertise in finding root cause of major system problems.
• Installation & upgrade of components on Contact center infrastructure MI.
• Support of the various testing activities related to the new implementations.
• Working closely with various stakeholders located in different places in the world.
• Reviewing, designing and re-engineering processes with new technologies to improve performance.
• Designing and driving the implementation of service offerings, capability uplifts and process improvements.
• Should be able to engage with front door team and drive projects at CCI.
• Hands on experience on Linux/Unix/window platforms. Should working knowledge on RDBMS preferably oracle & SQL server. Excellent verbal and written communication skills.
• Should be able to handle on call on weekends. and Able to work on shifts.
• Should have worked on agile working environment and Working knowledge on cloud fundamentals.
  
  

Requirements

To be successful in this role, you should meet the following requirements:

Min 8 years’ experience in IT.

• Knowledge on Genesys infomart tables and architecture.
• Should have good knowledge of contact center domain.
• Working knowledge in CCAAS (Contact center as a service)
• Working agile environment, able to demonstrate agile mythologies.
• Experience in supporting production environment (E.g. incident handling, communicate to stake holders).
• Excellent verbal and written English communication skills
• Hands on experience on Linux/unix/window platforms. Should working knowledge on RDBMS preferably oracle & SQL server.
• Good analytical and trouble shooting skills.
• Should be able to support on call roster. Should be open to work on weekends.
• Able to work on shifts.
• Experience in other Cloud environment such as Azure, AWS
• Experience in GCXI Upgrade through CI/CD tools (Jenkins/github/CLI)
• Experience in GCXI maintenance activities using DEV-OPS on AWS cloud
• Experience in setting up and working on AWS CLI
• Experience in building dashboards and reports on reporting platforms.
• Experience in understand Micro strategy architecture.
• Working knowledge on A3S or similar CCAAS reporting solution for contact center.
• Experienced on handling migration projects on oracle & RHEL versions.
• Project management basic.
• Knowledge in Alvaria WFM Cloud product. (Desired)
• Experienced in troubleshooting skills on Scheduling, Forecasting & Adherence related data mismatch issues. (Desired)
• Experienced in working on Linux boxes.
• Should have experience in working on production support (Able to handle Incidents, bug fixes, break fixes, able to communicate with stake holders).
  
  

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India

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