Asst Outlet Manager

### **Job Purpose:**

To support the Outlet Manager in daily operations of the bakery outlet, ensuring excellent customer service, team management, and achievement of sales and operational goals.

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### **Key Responsibilities:**

• **Outlet Operations:**
• Assist in the day-to-day functioning of the outlet.
• Ensure cleanliness, hygiene, and proper display of products.
• Maintain proper stock levels and coordinate with inventory/supply team.
  
  

• Ensure high standards of customer satisfaction and handle customer complaints efficiently.
• Train team members to greet customers and handle queries politely and professionally.
• Monitor customer feedback and ensure prompt corrective action.
  
  

• Supervise counter sales staff, packers, and housekeeping staff.
• Ensure staff follow grooming, punctuality, and discipline standards.
• Plan staff duty rosters and leave schedules in coordination with the Outlet Manager.
  
  

• Drive daily/weekly sales targets set by the management.
• Promote upselling and cross-selling among team members.
• Monitor fast-moving and slow-moving items and coordinate with the central team.
  
  

• Supervise billing operations and ensure accuracy in cash handling.
• Perform end-of-day reconciliation of cash and card transactions.
• Report any discrepancies to the Outlet Manager immediately.
  
  

• Ensure adherence to company SOPs, food safety norms, and statutory requirements.
• Prepare and submit daily sales and operations reports.
• Assist in internal audits and stock verification.
  
  

• Strong leadership and interpersonal skills
• Good communication in English, Telugu (Hindi optional)
• Basic computer and billing software knowledge
• Customer-centric attitude and team spirit
• Ability to handle pressure and multitask
  
  

• **Education:** Intermediate (Hospitality/Retail preferred)
• **Experience:** 2–4 years in food retail/QSR/bakery/hotel outlet operations
• **Age Limit:** 22 to 30 years preferred