Associate Service Manager

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us.

Your Impact

• Perform monitoring, identification, investigation, documentation, resolution and reporting of security alerts through prioritization of events based on risk/exposure.
• Analyze Endpoint Detection and Response (EDR), Network, Cloud and other traffic and log data for potential threats or vulnerabilities.
• Generating tickets and incident reports to external clients and Tier 3 analysts.
• Remediate and apply lessons learned to security incident investigation and resolution.
• Develop processes that align with enterprise incident response activities and coordinate closely with other teams within the Security Operations Center.
• Investigate suspicious activities and content and prevent them.
• Follow strict security and SOC guidelines and SOPs.
• Threat hunting, Threat intelligence, deep investigation of alerts
• Identifying the new use cases,
• Strong analytical skills to assess the alerts
• Integrate new logging sources and build playbooks to properly triage and respond to security incidents while reducing the time needed to analyze each event.
• Assess, design, and improve SOC processes and workflows with a focus on integrating automation through Security Orchestration, Automation and Response (SOAR) tools and technologies.
• Create custom content to enhance capabilities of security operations Center.
• Create custom analytics, dashboards, and reports.
• Respond to customer or Tier 1 analyst tickets within target objectives.
• Create new detection rules.
  
  

What You Need To Succeed

• Proven experience in a SOC with at least 3 years of experience
• Understanding of Managed Security Services.
• Well versed with Incident Response Framework
• Experience with Endpoint Detection and Response (EDR) tools
• Experience with an industry leading SIEM technology (SIEM administration will be a plus)
• Understanding of key IT/Cybersecurity concepts (Network Security, Security Operations & Administration, Managed Detection and Response, Incident Response & Recovery, Vulnerability Management, etc.)
• Good interpersonal skills to interact with customers, team members and support personnel.
• Strong analytical and problem-solving skills for investigating security issues.
• Strong written and verbal communication skills
• Ability to earn trust, maintain positive and professional relationships, and strengthen our culture of inclusion.
• Motivated self-starter
• Willing to work in 24*7 shifts on rotation basis and office based -Hyderabad location.
  
  

OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace.

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