Associate IS

Job Description

Work Hours: This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required. Potential Shifts (subject to change based on business requirements): Second Shift: 2:00pm – 10:00pm IST; Third Shift: 10:00 pm – 7:00 am IST.

About Amgen

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.

About The Role

Role Description:

In this crucial role on the Amgen Lab Technology team for Process Development (PD), you will be responsible for the supporting and maintaining the Electronic Lab Notebook Software application managing issue resolution while ensuring outstanding customer support as well as monitoring system availability and performance. You will collaborate with product managers, designers, and software development engineers to advance capabilities for the Amgen PD’s Electronic Lab Notebook Platform, Chromatography data systems as well as expand the PD Instruments connectivity via the Instrument Data Acquisition (IDA) capability.

Roles & Responsibilities:

• Work with the CDS product team to support the lifecycle of CDS platform software (Empower/Chromeleon/Unicorn)
• Develop documentation and standard operating procedures for various lifecycle processes
• Work with vendors to secure the latest version of CDS software, driver packs, patches and other software packages
• Work with other Amgen infrastructure teams to stand up various infrastructure environments (DEV/TEST/PROD) in the cloud or on-prem
• Provide support and fix for all CDS platforms
• Perform testing and develop migration strategies for all CDS platforms
• CDS software patching and compliance – ensure CDS platforms are secure and patched
• Monitor, solve, and resolve issues related to case intake and case processing across ELN and IDA systems.
• Work closely with internal teams, external vendors, and business partners to address dependencies and resolve bottlenecks for critical issues
• Contribute to the development and execution of test plans and scenarios to ensure robust testing strategies
• Support regression & functional testing activities to verify the changes do not negatively impact existing system functionality
• Analyze and understand the functional & technical requirements of applications, solutions and systems, translate them into software architecture and design specifications.
  
  

Basic Qualifications and Experience:

• Master’s or Bachelor’s degree and 2 years of Information Systems experience or related field
  
  

Functional Skills:

• Strong knowledge of Software Design and Development information systems and network technologies.
• Extensive expertise in SDLC, including requirements, design, testing, data analysis, creating and managing change controls.
• Proficiency in programming languages such as .Net, Python, JavaScript etc.
• Thorough understanding of software development methodologies, including Agile and Scrum.
• Experience with version control systems such as Git.
• Partner with vendors and other team members to solve problems, test new software versions, and secure long-term solutions against the CDS platforms
  
  

Good-to-Have Skills:

• Experience working in the Pharma and Biotech Industry
• Familiarity with developing software in a GxP regulated environment
• Familiarity with relational databases (such as MySQL, SQL server, PostgreSQL etc.)
• Proficiency in programming languages such as Python, JavaScript or other programming languages
• Experience with API integrations such as MuleSoft.
• Hands-on experience on reporting tools such as Tableau, Spotfire & Power BI.
  
  

Soft Skills:

• Outstanding written and verbal communication skills, and ability to translate technical concepts for non-technical audiences.
• Excellent analytical and troubleshooting skills.
• Strong verbal and written communication skills.
• Ability to work effectively with global, virtual teams.
• Team-oriented, with a focus on achieving team goals.
• Strong presentation and public speaking skills.
  
  

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to rec

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