Back to listing

Associate Business Analyst

Talentmate

India

1st November 2026

2611-1988-7780

Job Description

Technology->Architecture->Architecture - ITIL

Design and implement IT Service Management processes aligned with ITIL best practices. Define service architecture, governance frameworks, and operational standards. Lead Incident, Problem, Change, and Release Management processes. Establish and monitor SLAs, OLAs, KPIs, and service performance metrics. Drive continual service improvement initiatives across IT operations. Collaborate with business and technology teams to align services with organizational objectives. Conduct process assessments, audits, and compliance reviews. Provide guidance on service transition, service design, and operational readiness. Support ServiceNow/ITSM tool implementation and optimization. Prepare executive dashboards, reports, and service review presentations.

Job Details

Role Level:	Not Applicable	Work Type:	Full-Time
Country:	India	City:	Hyderabad ,Telangana
Company Website:	https://www.infosys.com	Job Function:	Business Development
Company Industry/ Sector:	IT Services and IT Consulting

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

Report

Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.