Assistant Manager - Operations - Hyderabad

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Job Summary

This position oversees the processing of outbound parcels at the company’s package center facilities. He/She conducts pre-operation checks, manages sorting, loading and dispatch operations, and performs post-operation functions. He/She supervises Part-Time Supervisors, Administrative staff, and Hourly employees.

Purpose / Objective

To achieve new agents / reseller acquisitions, penetrate existing accounts and retain the signed accounts to achieve the annual revenue target.

Primary Activities / Responsibilities

• Create and implement plan for revenue generation by addition, penetration & retention of new agents / reseller.
• Create & enhance brand image of the company with existing & new agents / reseller through regular planning, monitoring, directing & motivating the team.
• Monitor service rendered to agents / resellers regularly & get feedback from them on a regular basis.
• Ensure submission & collection of bills.
• Ensure proper implementation of Contract Operating Procedure across the zone for each client.
• Monitor any leakage in the revenue.
• Create and execute initiatives to improve revenue churn.
• Conduct service reviews with agents / resellers.
• Review and appraise performance of business partners periodically.
  
  

• New Business Generation (Increase Market Share)
• Retention of existing agents / resellers
• Increase agent / supervisor base.
• Timely billing and collection.
• All other commercial goals laid down.
  
  

• Bachelors Degree or International equivalent
• Working knowledge of Microsoft Word, Excel, Access, and Outlook
• Ability to lift 70 lbs./32 kgs.
• Availability to work flexible shift hours, up to 5 days per week
• Strong oral and written communication skills