Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Ivalua

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
• Document findings and solutions clearly to support knowledge sharing and future reference.
• Assist in the implementation of system updates and enhancements to improve overall application stability.
• Support junior team members by sharing knowledge and providing guidance on technical challenges.
  
  
  

• Must To Have Skills: Proficiency in Ivalua.
• Experience with troubleshooting and resolving issues in enterprise software environments.
• Strong analytical skills to diagnose and address software defects and performance bottlenecks.
• Ability to work with logs, monitoring tools, and diagnostic utilities to identify root causes.
• Familiarity with integration points and dependencies within complex business systems.
• Effective communication skills to liaise with technical and non-technical stakeholders.
  
  
  

• The candidate should have minimum 3 years of experience in Ivalua.
• This position is based at our Hyderabad office.
• A 15 years full time education is required.