Analyst MDM

Key Responsibilities

In this role, the MDM Level 2 Analyst will be responsible for the following:

• Process Customer, Vendor, and Business Partner master data requests, including creation, modification, extension, blocking, unblocking, and deactivation of records.
• Review and validate incoming requests from approved intake channels such as ServiceNow, SAP MDG workflows, email-based request channels, or other authorized business systems.
• Confirm that request forms, supporting documents, approvals, tax details, banking details, address information, and other mandatory data fields are complete and accurate before processing.
• Perform duplicate checks using key data points such as legal name, trading name, address, tax registration number, VAT/GST number, bank details, and existing Business Partner or account numbers.
• Execute required compliance and control checks, including denied party screening, MK Denial screening, VAT validation, IBAN or bank validation where applicable, SOX-related checks, and audit-support validations.
• Maintain master data records in SAP ECC, SAP S/4HANA, SAP MDG, BAAN, JDE, Oracle, or other relevant ERP systems based on business scope and access.
• Ensure sensitive changes such as bank details, payment information, name changes, address changes, tax changes, and unblock requests follow appropriate approval, independent verification, callback, or quality review procedures.
• Coordinate with requestors and business stakeholders to resolve missing information, incorrect documentation, approval gaps, discrepancies, and process exceptions.
• Work closely with Finance, Accounts Payable, Accounts Receivable, Procurement, Sales, Credit, Tax, Compliance, IT, and regional business teams to support timely request completion.
• Maintain proper audit trails by updating ticket notes, attaching evidence, documenting decisions, and ensuring all processing steps are traceable.
• Monitor assigned queues, tickets, service requests, and workflows to ensure timely completion within agreed SLA targets.
• Support quality reviews, rework reduction, data cleansing, annual review, duplicate remediation, and master data governance activities.
• Escalate process risks, compliance concerns, system issues, policy gaps, delayed approvals, and recurring data quality issues to the team lead or operations lead.
• Support preparation and maintenance of SOPs, desktop procedures, job aids, knowledge articles, trackers, and process documentation.
• Assist with reporting of operational metrics such as request volume, aging, SLA performance, quality scores, duplicate trends, open-ticket status, and rework drivers.