Technical Lead

Job Description

Job Summary

We are looking for an experienced ServiceNow Front-End Developer to design, develop, and enhance user-centric interfaces on the ServiceNow platform. The ideal candidate should have strong expertise in Service Portal, UI Builder, Employee Center, custom widgets, and modern web technologies such as HTML, CSS, JavaScript, AngularJS, and Bootstrap. The candidate will collaborate with business stakeholders, architects, and backend developers to deliver scalable, responsive, and high-performing ServiceNow solutions.

Key Responsibilities

• Design and develop responsive user interfaces using ServiceNow Service Portal and UI Builder.
• Develop and customize Service Portal widgets, pages, themes, and components.
• Build modern user experiences using Employee Center and Next Experience.
• Develop reusable front-end components using HTML5, CSS3, JavaScript, AngularJS, and Bootstrap.
• Integrate front-end components with ServiceNow server-side APIs, Script Includes, and REST APIs.
• Customize forms, catalogs, portals, and dashboards to improve user experience.
• Work closely with backend developers to integrate workflows and business logic.
• Optimize application performance and ensure responsive design across browsers and devices.
• Troubleshoot UI issues and implement fixes with minimal business impact.
• Participate in Agile ceremonies including sprint planning, daily stand-ups, code reviews, and retrospectives.
• Follow ServiceNow development best practices and maintain technical documentation.
• Collaborate with UX designers and business analysts to deliver intuitive and accessible user interfaces.
  
  

• 5–10 years of overall software development experience.
• Strong experience in ServiceNow Front-End Development.
• Hands-on experience with Service Portal development.
• Experience with UI Builder and Next Experience Framework.
• Strong knowledge of Employee Center customization.
• Expertise in HTML5, CSS3, JavaScript (ES6+), AngularJS, and Bootstrap.
• Experience developing custom widgets and client scripts.
• Knowledge of ServiceNow Client Scripts, UI Policies, UI Actions, and Glide APIs.
• Experience consuming and integrating REST/SOAP APIs.
• Familiarity with ServiceNow Studio, Update Sets, Source Control, and Application Repository.
• Understanding of responsive web design and accessibility standards.
• Experience with Git or other version control systems.
• Strong debugging and problem-solving skills.
  
  

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Experience with Employee Center Pro.