Supply Chain Program Manager

Overview

Microsoft’s Cloud business is expanding, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the hardware infrastructure underlying this growth including AI! CSCP’s vision is to empower customers to achieve more by delivering Cloud and AI capabilities at scale. Our mission is to deliver the worlds computer with an industry-leading supply chain. The CSCP organization is responsible for traditional supply chain functions such as plan, source, make, deliver, but also manages supportability (spares), sustainability, and decommissioning of datacenter assets worldwide. We deliver the core infrastructure and foundational technologies for Microsofts over 200 online businesses including Bing, MSN, Office 365, Xbox Live, OneDrive and the Microsoft Azure platform for external customers. Our infrastructure is supported by more than 300 datacenters around the world that enable services for more than 1 billion customers in over 90 countries.

Within CSCP, the Spares Supply Chain organization is reinventing and transforming the cloud service parts supply chain. Our goal is to ensure the right spare parts are in the right place at the right time to support global capacity requirements and make sure our customers have the cloud capacity they need when they need it.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

#CSCP #CSCPJobs

Responsibilities

Drive global fulfilment of spare parts and manage blockers to streamline the order fulfilment across spares supply chain process.

• Build strong working relationships across multiple disciplines (Sourcing, Finance, Data Center Operations, Distribution Centers and others)
• Manage supplier performance to ensure continuity of supply.
• Cultivating strategic relationships and influence across the organization.
• Define new data-driven models to support the evolving business need and optimize service level.
• Implement measurement frameworks to enable data-driven decision making.
• Work independently and be agile in a dynamic and growing environment.
• Partner with Sourcing on various SRM activities to monitor and drive supplier performance metrics.
• Support business case, financial impact and recommend go-forward plans through the analysis of large data sets
• Drive continuous improvement of deployment processes, including assessment & improvement of program delivery capabilities, analysis & insights of business performance metrics, and manage voice-of-the-customer feedback loops.
  
  

Qualifications

Minimum qualifications:

Masters Degree in Supply Chain Management, Business, Engineering, or related field AND 5+ years experience in end-to-end supply chain processes (e.g., planning, sourcing, logistics, fulfillment) and working across functions to deliver program outcomes OR Bachelors Degree in Supply Chain Management, Business, Engineering, or related field AND 4+ years experience in end-to-end supply chain processes (e.g., planning, sourcing, logistics, fulfillment) and working across functions to deliver program outcomes OR equivalent experience.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
  
  

Preferred Qualifications

• Detailed knowledge of supply chain planning and/or management, inventory management, order management, procurement processes, hardware & network service models.
• Well-versed in program management methodologies, approaches, and tools
• Proficient in process engineering including scoping project, analysis, and definition. Skilled in creating global metrics and decision-support tools. Thrive in fast-paced environments, managing shifting priorities with minimal oversight.
• Proven track record of strong critical thinking, problem-solving,
• solution design, implementing and driving closure on continuous improvements efforts eager to learn, curious, and customer focused Excellent analytical, verbal, written, interpersonal communication skills with strong attention to detail
• Strong knowledge of key IT and service industry concepts Lean/Six-Sigma training, Kaizen, Agile, CPIM/CSCP certification useful Proficient with Microsoft 365.
  
  

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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