Process Specialist

Responsibilities

Key Responsibilities:

• Verify, create, modify, servicing, update the information and the client records for Distribution Partner within defined SLA.
• Review, analyze and process transactions in accordance with business process documents
• Ensuring customer satisfaction and strive to meet service standards by demonstrating accuracy with attention to detail, timely and methodical transaction processing
• Demonstrates ability to work on routine matters with minimum supervision
• Demonstrates continuous learning by updating job knowledge with available resources resulting in positive impact at work
• Ability to be flexible and multitasking by accepting ownership for accomplishing new and different requests assigned by supervisor
• Ability to use own initiative in team environment
• Provide timely response to queries from internal and external stakeholders
• Compliance to PGS policies and Flexibility as per business needs
• Develop strong partnership with peers, mentors, support functions and leaders
  
  

• Working knowlege on MS Office tools specifically MS Excel .
• Minimum of 1-2 years� experience in back office. Insurance and Financial Institution experience preferred
• Excellent written and verbal communication skills , Analytical skills, Willingness to work in shifts
• Multitasking and effective decision making . Strong Customer service skills