Manager

E1 to E2
•    Last two PMS rating 3 and above
•    Overall 10 years’ experience
•    No Warning Letter issued in the past 6 months
•    E-learning mandatory courses certified wherever applicable
 

Responsibilities

Job Title: Transition Manager – Domestic BPO
Location: Airoli, Navi Mumbai
Job Summary:
Manage end-to-end transition of domestic BPO processes from client handover to steady-state operations. Ensure smooth migration, proper planning, and successful delivery within timelines.
Key Responsibilities:
•    Handle complete transition lifecycle (planning, execution, closure)
•    Coordinate with clients and internal teams (Operations, HR, Training, IT)
•    Ensure smooth knowledge transfer and process setup
•    Track progress and share regular status updates
•    Identify risks and ensure timely resolution
•    Support hiring, training, and process ramp-up
•    Maintain transition documents and reports
Requirements:
•    Graduate (MBA preferred)
•    6–10 years of BPO experience
•    Minimum 3 years in transition/project management
•    Experience in domestic voice processes preferred

Skills:
•    Good communication and coordination skills
•    Strong project management ability
•    Knowledge of BPO operations and metrics
•    Problem-solving mindset
 

Qualifications

Graduate