Instructor

Tungsten Automation is the leading global provider of software products and services that capture and manage all the information associated with core functions, transforming them into consistent, automated, "best practices" business processes that ensure sustainable compliance. Combining best-of-breed business process automation and imaging technologies, the Tungsten Automation software solutions provide seamless integration with the worlds leading application systems, resulting in significant cost reduction, improved efficiency, and enhanced visibility for enterprises.

The instructor position includes teaching classes, developing standard courseware, customizing courseware for specific client engagements, maintaining Education Services environments and components, and supporting the department management function as needed. This position serves a key role within the department and is an important part of the direction for success and achievement of department goals.

Key Responsibilities

Teaching Performance

• Teach a course load appropriate to their field or discipline
• Conduct monthly webinars (Knowledge Sharing Sessions) for our products
• Deliver both public and dedicated instructor-led training sessions at Tungsten Automation training facilities, on the web, and onsite at customer locations
• Plan and organize instruction to maximize student learning; modify instructional methods to meet diverse students needs
• Employ appropriate teaching and learning strategies to communicate subject matter
• Update functional and technical training materials based on existing "best practice" training templates
• Partner with Professional Services Consultants to develop functional end-user training plans
• Assume ownership for customer training projects success
  
  
  

• Contribute to instructional materials selection and development
• Employ available instructional technology including classroom, Internet, interactive technology, video and desktop environments, and remote student applications
  
  
  

• Assist with Education Services internal environments maintenance
• Maintain Education Services IT equipment including scanners and training classroom desktops
  
  
  

• Support internal training initiatives
• Provide product feedback to Engineering
  
  
  

• Consulting Services, Engineering, and Technical Support
  
  
  

• Customer Satisfaction > 90%
• High course completion rates (as per company standards)
  
  
  

• Establish and follow meaningful learning objectives
• Develop fair methods to measure student progress
• Demonstrate sensitivity to student needs
• Maintain positive client feedback about learning experience
  
  
  

• Ability to learn software applications and develop training content
• Database knowledge for learning applications
• Expertise in assigned software for course content development and delivery
  
  
  

• Adult learning theories competency
• Audience engagement techniques mastery
• Knowledge of standard training methodologies
• Technology integration capabilities
• Strong presentation and facilitation skills
• Commitment to professional development
  
  
  

• Excellent written and verbal communication
• High organization and self-motivation
• Multi-project management capability
• Completion of projects within established deadlines
• Independent work ability
• Quick software learning aptitude
  
  
  

• Minimum 2 years IT training experience
• Network and device setup and administration experience
• Operating System management
• Software installation and configuration
• Scanner and peripheral setup
• Document management proficiency
• Basic troubleshooting and technical support
• Integration skills with Microsoft Office and cloud solutions
• Cloud Services management (Azure, AWS, Google Cloud)
• User and Access Management
• Security and Compliance knowledge
  
  
  

• BA/BS or equivalent
• 2-4 years’ experience delivering software training to adult learners
• Willingness to travel