Associate Director

About R1 RCM

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.

Position Title: Associate Director (9I)

Function: Follow-Up (End to End RCM)

Location: Hyderabad

Shift Timings: 18:00 to 03:00 Hrs.

Responsibilities

• Lead a team of operations (Span of ~650) for multiple LOB’s (Follow-Up, Billing & Cash Posting).
• In this role you are required to identify Process Improvement opportunities
• Support the Automation initiatives from a co-ordination & post implementation standpoint
• Manage portfolio of improvement / reengineering projects for the backend services
• Responsible for P&L management.
• Driving employee engagement and associated scores.
• Work closely with Quality, training, Onshore counter parts in driving results
• Mentor and lead improvement projects.
• Generate business impact through Improvement initiatives.
• Establish and monitor key performance indicators (KPIs) to measure success and ensure efficiency.
• Collaborate with department heads to drive performance improvements and achieve targets.
• Streamline operations to reduce costs, improve productivity, and enhance customer satisfaction.
• Identify cost-saving opportunities without compromising quality or service delivery.
• Address and resolve challenges efficiently while minimizing disruptions.
  
  

Pre- Requisite

• 10-15 years of experience in end-to-end RCM including AR follow up, billing, cash posting, credit in Acute / Hospital Billing.
• 10 years of people management experience is preferred.
• Should have excellent RCM domain knowledge.
  
  

Skills Required

• Strategic thinking and problem-solving skills.
• High attention to detail and organizational abilities.
• Ability to thrive in a fast-paced, dynamic environment.
  
  

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

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