Product Support Sau

• Position: Product Operation
• Working Location: Sonatus Building, Le Thanh Ton, Ben Nghe Ward, HCMC
• Time: Mon - Fri (9 am - 6pm)
  
  
  

Key Responsibilities:

Product Support & Issue HandlingEnsure stable product operations by receiving and processing support requests, and coordinating with relevant teams to resolve incidents in a timely manner.

System Configuration & MaintenancePerform system configuration and updates based on operational requirements; ensure accuracy, logical consistency, and alignment with business needs.

UAT Execution & Quality ValidationParticipate in User Acceptance Testing (UAT), assess the quality of new features, and provide feedback to enhance user experience.

Deployment Coordination & User SupportSupport product release phases including post-deployment checks, preparing user guides, and conducting internal training sessions.

Job Requirements:

Education:Bachelors or College degree in IT, Business, Logistics, Marketing or related fields.

Technical Skills:Experience with ticketing systems, internal portals, and technical support tools. Ability to read and interpret technical documentation (GSheet), execute UAT, report bugs, and write clear support materials.

Analytical & Process Compliance:Strong analytical thinking, ability to follow standardized processes, and collaborate effectively with cross-functional teams to maintain service quality.

Communication & Collaboration:Clear and proactive communication; capable of clarifying requirements and working closely with internal stakeholders.

Language:Fluently in Vietnamese. Able to read technical English documentation; English writing skills are an advantage.

Benefits:

• 1-year contract signed with Talentnet
• Salary gross: :15 000 000 VND
• Monthly allowance: 520,000 VND
• 13th-month salary
• Full SHUI
• PVI Health Insurance
• 12 annual leave days
  

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