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Agency Manager-Collections Vehicle Finance

Talentmate

India

25th August 2026

2608-38489-940

Job Description

POSITION DESCRIPTION

JOB TITLE : Agency Manager-Collections Vehicle Finance

GRADE : DM-II

DEPARTMENT : Collections

LOCATION : Cluster / Branch

SUB-DEPARTMENT : Vehicle Finance

TYPE OF POSITION : Full-time

REPORTS TO : Area Collection manager

REPORTING INTO

NA

ROLE PURPOSE & OBJECTIVE

This role is vital as it is end to end vendor management, agency shall be handling, Portfolio across DPD buckets, NPA & Write-off accounts, key area consists of agency man power handling, proper allocation, daily recovery & audit management as per company norms
Managing recovery through the set of agency team, coordinating between agency and company, sharing necessary details to agency, daily cash handling & ensure timely payout release
SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

Portfolio Managed – 3k accounts with 60 cr. portfolio
Number of vendors/ consultants – one or more as per the area allotted
Number of portfolio products – Micro Banking, Vehicle Finance & Personal Loan
KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business/ Financials (Only Relevant roles)

Planning & Strategy
Responsible of handling entire collection agencies operation
Onboarding of new agencies as per area portfolio in delinquency
Planning of allocation and proper distribution of portfolio with strong execution
Ensure the recovery targets are met across all buckets.
Driving collections of interest, bounce charges & other charges
Maintaining of account wise strong feedback mechanism
Drive collection strategy as per the portfolio and area understanding.
Driving settlements & repossession of vehicles as per targets.
Budgeting
To work on increasing the productivity
Need to work on cost to recovery ratio and ensure cost low at anytime
Manpower Planning & Sales Planning
Proper manpower planning as per portfolio in the given area
Plan agency/team wise targets to achieve the monthly targets
Core Function Areas of Responsibility(AORs)
Ensure proper allocation for agency teams and drive for productivity
Ensure regular field visits along with the agency teams for better control
Provide all necessary legal action support to agency to perform better
Ensure collection software utilization if any at the fullest extent

Customer (Both Internal & External)

Customer centric AORs
Regular contacts with customers on daily basis and also ensure skip tracing for prevention of loss
Ensure and maintain fair collection practice from agency staffs
Stakeholders interactions
Coordination with IT, Business, credit, vigilance, operations and collection back end teams

Internal Process

Compliance to SLA/Policies/Processes
Responsible and adhere to onboarding process as defined by the company
Periodic agency review and submit the report to seniors
Ensure Renewal of agreement & all other regulatory aspects regularly
Process Management/ Process Excellence
Ensure in adhering the fair practice code of conduct
To ensure and complete all the necessary process on monthly basis as defined

Innovation & Learning

People Management
Ensure required manpower is deployed time to time in agency
To ensure all the agency staffs are DRA certified within the stipulated time
Ensure agency and teams are attending all other trainings as arranged by the company on regular basis
MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

Graduate, PGDM/ MBA from a Tier 2 or 3 college preferred

Experience

Field experience handling a team in Collections at least for >1 year

Certifications

Not required

Functional Skills

Team management
Fluent in communicating local language
Need the team to drive by examples through regular field visits & needs strong executions of strategies
Possess tenacity in meeting targets.
Take responsibility of effectiveness and timely completion of work.
Planning, organizing and time management skill. Should have the ability to prioritize.

Behavioral Skills

Strong communication skills with the ability to communicate directly with field staff & customers.
Local language skills will be preferred
KEY INTERACTIONS

INTERNAL

EXTERNAL

Business Team

Collections & repossession agencies

Vigilance Managers

Customer & family members

Branch Manager and Staffs

Third party Agents

Tele callers & Back hand credit collection team

Police personnel.

Operations Manager

Legal Manager

PREPARED BY

DATE

REVIEWED BY: Collection Team

DATE: 03-06-2024

LAST UPDATED BY: TM Team

DATE: 02-02-2024

Job Details

Role Level:	Not Applicable	Work Type:	Full-Time
Country:	India	City:	Himatnagar ,Gujarat
Company Website:	https://www.ujjivansfb.in	Job Function:	Finance
Company Industry/ Sector:	Other

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