Specialist - OM And CS

Job Description

Main Tasks

Operational Duties:

• Receives and processes complex customer orders, inquiries and/or complaints
• covering items or products ordered. Maintains an ongoing relationship with customers and sales staff.
• Uses knowledge of products, product availability, sales
• erritories, and individual customers to provide a key communications link to the customer.
• Exercises judgment and discretion, and functions independently within authorized limits.
• Typically requires analysis, judgment, and sensitivity to customer needs.
  
  

• Manage customer portals
• Create delivery note
• Validation price agreement
• Monitoring EDI Orders
• Confirmation order details
• Manual order entry
• Manage order exceptions
• Send order confirmation
• Manage return
• Customer order delivery tracking
• Issue credit note
• Price dispute management
  
  

• Answer customer questions regarding technical issues
• Forward customer request to product management
• Forward complex topics, dispute cases, technical support to respective responsible function
• Analyses internal request
  
  

• Education/university degree in business administration, sales, commerce or any other relevant field.
• 0 to 2 years of experience in Order to Cash/Account Receivables/ Credits and Collections/Order management / Customer service domain.
• SAP Financials (FICO- Mandatory and SD- added advantage) and MS Office (excel, PowerPoint, word..)
• Overall overview or working experience in controlling, reporting or data analysis will be an added advantage
• Experienced in Shared Service Centre environment (ticketing tool, SLA KPIs)
• Flexibility with shift timing for self and experience in 24x5 shift model.
• Service oriented mindset - Proven ability to develop new ideas and creative solutions