Front Office Cum Patient Coordinator

Job Summary

We are looking for a professional and patient-friendly Front Office cum Patient Coordinator to manage front desk operations, patient coordination, appointment scheduling, and overall patient experience at the clinic. The candidate should possess good communication skills, a presentable personality, and the ability to handle patients efficiently.

Key Responsibilities

• Manage front desk and reception activities efficiently.
• Handle patient appointments, registrations, and follow-ups.
• Coordinate with doctors and internal departments regarding patient scheduling and treatment flow.
• Attend patient queries via calls and walk-ins professionally.
• Maintain patient records, billing details, and daily reports.
• Guide patients regarding procedures, consultation processes, and basic treatment information.
• Ensure smooth patient experience and maintain hospitality standards.
• Handle cash/card payments and coordinate with accounts if required.
• Maintain cleanliness and organization of reception and waiting area.
• Support management in operational and administrative tasks.
  
  

• Graduate in any discipline preferred.
• Prior experience in front office, reception, patient coordination, or customer service preferred.
• Good communication skills in Hindi and basic English.
• Basic computer knowledge (Excel, Google Sheets, CRM, billing software, etc.).
• Well-groomed, confident, and professional behavior.
• Strong coordination and multitasking abilities.
  
  

• 1–3 years of relevant experience preferred.
• Freshers with good communication and coordination skills may also apply.
  
  

• Experience in healthcare, clinic, hospital, wellness, or aesthetic setup will be an added advantage.
• Immediate joiners preferred.
• Candidate should be polite, patient-centric, and organized.