IT Lead

This role is for one of Weekday’s clients

Min Experience: 12+ years
Location: Gwalior, Madhya Pradesh, India
JobType: full-time

We are seeking an experienced IT Lead with a minimum of 12 years of relevant experience to oversee IT infrastructure, technology deployments, network operations, and end-user support. The ideal candidate will have strong expertise in LAN/WAN connectivity, desktop configuration, hardware asset management, and vendor coordination.

The role involves managing technology deployments, ensuring system availability, maintaining network infrastructure, and overseeing day-to-day IT operations. Experience working in the defence sector and familiarity with SAP or SAP ERP environments will be advantageous.

Key Responsibilities

• Manage multiple small- and large-scale technology deployments, including LAN/WAN connectivity, network interconnects, and desktop infrastructure.
• Oversee PC and desktop design, configuration, installation, maintenance, and technical support.
• Provide technical oversight of customer network architecture and ensure infrastructure reliability.
• Ensure the availability and smooth functioning of IT systems, equipment, and services for all users.
• Manage user access, user administration, and day-to-day IT troubleshooting.
• Ensure compliance with established change control and incident management processes.
• Respond promptly to hardware and equipment breakdowns, diagnose faults, and coordinate repairs or replacements.
• Manage hardware assets, including tracking, maintenance, and replacement planning.
• Coordinate with external vendors and service providers to ensure timely resolution of technical issues.
• Keep relevant departments and stakeholders informed about incident status, deployment progress, and resolution timelines.
• Monitor IT infrastructure performance and ensure continuity of day-to-day operations.

Required Qualifications and Experience

• Minimum 12 years of relevant experience in IT infrastructure, network operations, and technology deployment.
• BE or Diploma in Information Technology.
• Strong practical experience managing LAN/WAN infrastructure and hardware assets.
• Experience in vendor management and end-user IT support.

Must-Have Skills

• LAN/WAN Infrastructure
• Hardware and Asset Management
• Vendor Management

Good-to-Have Skills

• SAP
• SAP ERP
• Networking
• Experience working in the defence sector.
• Relevant IT certifications or qualifications in IT infrastructure and networking.

Preferred Qualifications

• IT-related certifications.
• Prior experience supporting technology deployments and infrastructure operations in a defence-sector environment.