Senior Executive

The Senior Executive – Stores will oversee the end‑to‑end inventory lifecycle. This role ensures that spares and batteries are received, stored, and dispatched efficiently, maintains minimum stock levels, supports engineers with timely spares, enforces 5S standards across all area offices, and drives exceptional customer service through effective complaint handling and performance reporting.

Responsibilities

• Receive, store, and dispatch inventories based on branch and area requirements.
• Hand over spares to engineers using SRF and maintain Minimum Stock Level (MSL) at all locations.
• Ensure spares are provided within agreed timelines for breakdowns and adhere to CRM processes.
• Transfer inventories with complete documentation, including invoices and e‑way bills.
• Maintain spares and battery storage in optimal condition and enforce 5S standards across all sites.
• Oversee all area office stores, conducting cycle counts and annual stock counts.
• Prepare and submit TAT, variance, and other performance reports for all verticals.
• Manage receipt and stock‑taking documents to satisfy audit requirements.
• Resolve customer complaints and ensure high levels of customer satisfaction through excellent service.
• Collaborate with cross‑functional teams in a fast‑paced environment to meet operational targets.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Engineering or a related field.
• Minimum 2 years of experience in inventory or warehouse management.
• Proficiency in MS Office, especially advanced Excel skills.
• Familiarity with CRM systems (preferred but not mandatory).
• Strong communication and interpersonal abilities.
• Demonstrated customer service orientation.
• Knowledge of 5S methodology and stock control best practices.
• Ability to prepare and interpret logistics documentation (invoices, e‑way bills).
• Analytical skills for reporting, variance analysis, and performance tracking.
• Ability to work under pressure and meet tight deadlines.