KYC Associate Guwahati

About the role:

As a KYC Associate, you will manage customer verification through video calls, ensuring accurate documentation and compliance with regulatory requirements. This role combines customer interaction, attention to detail, and operational efficiency to deliver a seamless onboarding experience.

What you will do:

• Conduct Video KYC verification and perform due diligence checks during customer interactions

• Review and validate KYC documents in real time over video calls

• Deliver a high standard of customer service and ensure a smooth onboarding experience

• Demonstrate strong communication and face-to-face customer handling skills

• Adhere to internal policies and regulatory guidelines at all times

• Meet performance metrics such as VKYC completion, AHT, and productivity targets

What you will need:

• Bachelor’s degree in any discipline

• Excellent verbal and written communication skills

• Strong presentation and customer interaction abilities

• 0–2 years of experience in fintech, banking, video banking, or phone banking (preferred)

• Ability to adapt and perform in a fast-paced, dynamic environment

Life at slice: 

Life so good, you’d think we’re kidding:  

• Competitive salaries. Period.  

• An extensive medical insurance that looks out for our employees & their dependents. We’ll love you and take care of you, our promise.  

• Flexible working hours. Just don’t call us at 3AM, we like our sleep schedule.  

• Tailored vacation & leave policies so that you enjoy every important moment in your life.     

• A reward system that celebrates hard work and milestones throughout the year. Expect a gift coming your way anytime you kill it here.   

• Learning and upskilling opportunities. Seriously, not kidding.  

• Good food, games, and a cool office to make you feel like home. An environment so good, you’ll forget the term “colleagues can’t be your friends”. 

We believe in equality. Period. 

At slice, we are committed to building a diverse and talented workforce. We never discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by the applicable law. 

We consider all qualified job-seekers with criminal histories in a manner  consistent with the applicable law. Additionally, we are committed to providing reasonable accommodations to qualified individuals with physical or mental disabilities in order to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. 

Come join our crew!   

About slice:

slice

A new bank for a new India

slice’s purpose is to make the world better at using money and time, with a major focus on building the best consumer experience for your money. We’ve all felt how slow, confusing, and complicated banking can be. So, we’re reimagining it. We’re building every product from scratch to be fast, transparent, and feel good, because we believe that the best products transcend demographics, like how great music touches most of us.

Our cornerstone products and services: slice savings account, slice UPI credit card, slice UPI, and slice business are designed to be simple, rewarding, and completely in your control. At slice, you’ll get to build things you’d use yourself and shape the future of banking in India. We tailor our working experience with the belief that the present moment is the only real thing in life. And we have harmony in the present the most when we feel happy and successful together.

We’re backed by some of the world’s leading investors, including Tiger Global, Insight Partners, Advent International, Blume Ventures, and Gunosy Capital.