Airport Ground Staff Front Desk Role

Position: Airport Ground Staff – Front Desk Role Company Overview: Bluespirit is a leading airport ground handling services provider, based in Guwahati, Assam, India. We are committed to providing exceptional services to our clients and ensuring a smooth and efficient travel experience for all passengers. Job Overview: We are currently seeking a highly motivated and customer-oriented individual to join our team as an Airport Ground Staff – Front Desk Role. The successful candidate will be responsible for providing excellent customer service, managing passenger inquiries and assisting with airport operations. Key Responsibilities:

• Greet and assist passengers at the front desk, providing a warm and welcoming experience
• Handle passenger inquiries and provide accurate information about flight schedules, baggage allowances, and other airport services
• Check-in passengers and issue boarding passes
• Assist passengers with special needs, such as wheelchair assistance or unaccompanied minors
• Coordinate with other airport staff to ensure smooth and timely boarding of passengers
• Handle and resolve customer complaints and issues in a professional and efficient manner
• Maintain a clean and organized front desk area
• Follow all safety and security procedures to ensure a safe travel environment for passengers
• Collaborate with other team members to ensure efficient and effective airport operations
• Assist with any other duties as assigned by the supervisor or manager Qualifications:
• High School Diploma or equivalent
• Prior experience in customer service or hospitality industry preferred
• Excellent communication and interpersonal skills
• Ability to remain calm and professional in stressful situations
• Strong problem-solving and decision-making abilities
• Basic computer skills
• Must be able to work flexible hours, including weekends and holidays
• Must be physically able to stand for long periods and lift up to 50 pounds We Offer:
• Competitive salary and benefits package
• Opportunities for career growth and development
• A dynamic and inclusive work environment
• Training and support to enhance your skills and knowledge in the aviation industry If you are passionate about providing exceptional customer service and have a strong desire to work in the aviation industry, we would love to hear from you. Apply now to join our team at Bluespirit as an Airport Ground Staff – Front Desk Role.