UX Designer II - Insurtech

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Are you looking to be part of a world-class consumer design team dedicated to crafting incredible user experiences? Would you like to drive impactful work that helps millions of people see and enjoy more of the world? Are you passionate about solving hard problems and creating order out of uncertainty?

At Expedia Group, our mission is to power global travel for everyone, everywhere. Within the Expedia Group, the Experience Design organization (XD) is our global, cross-disciplinary team uniting user experience design, content design, and research to enable innovative, relevant, and cohesive experiences that serve the needs of all our travelers, partners, and agents.

We’re seeking a motivated UX Designer to help us envision and deliver exceptional customer experiences for our Insurtech products and experiences. We work on a global scale for multiple brands, across devices and platforms, in a diverse and collaborative environment.

Team description: You will be part a of our global design team at EG and will work on designing experiences for our travelers across the globe, across all our brands, within our Insurtech initiatives.

Business Contribution/Impact: In this role, you will be particularly focused on designing the end-to-end experience of insurance shopping to servicing and management experiences for our travelers who purchase our products. You will be responsible for defining the end-to-end delightful traveler experience to boost trust in our products and enable them to choose us again when they return to any of the EG brands for their next trip. Your work will help us reduce call volumes, improve the overall NPS and DUET scores and increase the overall insurance purchase repeat rate in the long run.

What You’ll Do

• Overall Role: Envision and deliver exceptional customer experiences for Insurtech products.
• Business Impact: Drive trust, repeat purchases, reduce call volumes, and improve NPS/DUET scores.
• Problem Definition: Frame problems, challenge assumptions, and define success metrics using data.
• Design & Ideation: Generate diverse concepts, facilitate cross-functional ideation, and create visuals/prototypes.
• Systems & Collaboration: Coordinate stakeholder input, apply systems thinking, and effectively use design systems.
• Communication: Explain design rationale clearly, act on feedback, and tailor communication to the audience.
• Customer Focus: Apply research insights to design solutions centered on customer needs.
  
  

Who You Are

• Education/Experience: Bachelors or equivalent in HCI, UX, Design, or relevant experience. Must have
• AI X Design literacy - In any designer/content designer we hire .
• System thinking - We need someone who can think E2E especially when we are looking to hire these roles for servicing etc. Good to have:
• Visual design skills enough to use the EG design system in an informed and creative ways.
• Analytical skills to drive data driven design decisions. (mainly product and business data usage and interpretation, research and comp analysis )
• Comms and content design literacy: We need someone who has a great comms skill and who has some perspective on content design as well. We need designers who can understand the basic principles of EG content design and TOV and be able to provide some initial perspective from their end.
• Min 2+ years of experience
• Core Skills: Strong in 1 core skill and capable in 2-3 others from:
• Interaction/Visual Design
• Information Architecture
• User Research
• Facilitation
• Prototyping
• Technical/Platform Knowledge
• UX Writing
• Illustration
• Motion Design
  

Why Join Us

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Groups family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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