Travel Counselor

• The candidate is required to work on GDS, issue/reissue PNRs, issue refunds, air tickets, drive hotel & car invoices, ADM research etc. Should have sound knowledge of GDS – sabre, should be able read/articulate fare rules and fulfill the request

• Should be able to read and interpret fare rules in GDS, fare sheets and apply the same while issuing/reissuing/refunding tickets/ADM research etc.

• Candidate will be required to action PNRs and ensure SLA adherence

• Should have excellent understanding of travel business to ensure smooth day to day operations

• Candidate should be result oriented and should be able to resolve queries from market

• Should be a self-starter & quick learner with ability to multi-task

• The incumbent shall ensure compliance with SLA and other internal guideline, policies related to the business area he/she will be part of

• Should be able to maintain excellent quality along with high productivity

Responsibilities

• Should be able to maintain excellent quality along with high productivity

• The candidate would always be required understand and consistently exceed customer’s expectations whilst ensuring effective teamwork

• Should have an eye for detail with high focus on quality and controls

• Flexible to work 365 days, 24/7 environment knowledge of ms-office, specially excel, multi-tasking and effective time management skills. knowledge of Amex travel systems: sabre/central command will be an added advantage

Qualifications

• Graduate With ~2 Years of experience in travel industry

• Degree/Diploma in Travel - Air Fares & Ticketing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities