Supply Chain Operations Manager East Hub

Summary

Salary: Competitive Team: Supply Chain and Logistics Location: India - Gurgaon Office

Role Summary

As a Supply Chain Manager in the market, you will be responsible for ensuring smooth reliable and accountable supply chain execution. This includes oversight of outsourced logistics and fulfilment partners (DBS, RMS and 3PL) as well as collaboration with market supply chain contacts. The role focuses on reducing exceptions, enforcing execution standards and maintaining a stable agile and responsive supply chain that supports continuity and customer satisfaction.

Key Responsibilities

Execution Governance and Accountability

• Drive operational performance by holding both market and outsourced providers accountable for execution against clearly defined KPIs
• Monitor daily and weekly fulfilment performance ensuring process discipline and data accuracy
• Coordinate root cause analysis and follow through on corrective actions
• Use the weekly Sales and Operations Execution (S&OE) forum as the formal platform for raising exceptions escalations and recovery plans
• Ensure all stakeholders operate according to clearly defined and jointly agreed working principles that specify responsibilities timing and process ownership across the entire supply chain
• Keep stakeholders informed in a structured and timely manner in the event of receipt delays, logistics disruptions, quality concerns or other events that may affect product availability or customer experience
• Maintain ownership clarity and ensure all parties act in line with the agreed execution framework
  
  

Support for Market

• Act as the main point of contact for escalations and exceptions from market
• Facilitate cross functional resolution of order management fulfilment and inventory issues
• Engage proactively with Hub supply chain to anticipate risks and track performance
• Strengthen trust and transparency through consistent support and follow through
  
  

Execution Ownership for Market

• Manage the end-to-end fulfilment flow from contract manufacturer to final market delivery or distributor handover
• Coordinate with outsourced partners to ensure timely order processing customs clearance warehousing and transport
• Track adherence to service targets and intervene early to prevent service disruptions
• Escalate unresolved issues through S&OE or other governance forums
  
  

Continuous Improvement

• Identify and lead improvement initiatives that drive greater speed flexibility and cost efficiency across the supply chain
• Support roll out of direct shipment models to end customers or retailers where feasible
• Optimise safety stock levels based on risk and opportunity profiles
• Support implementation of Vendor Managed Inventory (VMI), consignment stock or other initiatives where appropriate
• Propose and trial new fulfilment flows and digital enhancements to improve execution and visibility
• Champion process simplification and scalability as part of the operating model evolution
  
  

Cross Functional and Partner Collaboration

• Align closely with Hub supply chain, procurement, commercial, finance and data analytics teams
• Coordinate execution with DBS, RMS and 3PL to ensure smooth handovers and accountability
• Lead performance reviews for outsourced providers and in market stakeholders with clear expectations and improvement plans
• Promote standardisation and operational discipline across the supply chain
  
  

Experience And Skills

• 5 to 8 years of experience in operational supply chain roles with both in house and outsourced execution exposure
• Demonstrated ability to manage third party relationships and internal accountability
• Strong coordination and stakeholder engagement skills
• Working knowledge of ERP (such as SAP), TMS or OMS platforms and strong command of Excel
• Comfortable working in a fast-moving environment with high attention to operational detail
• Experience using structured S&OE or equivalent operational routines
  
  

Success in the Role Looks Like

• Reliable and consistent fulfilment for both strategic and managed market
• Clear reduction in operational exceptions and escalations over time
• Measurable performance standards upheld by both internal and external factors
• Effective use of S&OE as the central forum for operational transparency and resolution
• Increased confidence in the stability responsiveness and maturity of the supply chain
  
  

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Posted: 09 December 2025

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