Sr Specialist Warehouse

Assistant Manager - Warehouse Operations

Area: Market India

Department: SCM

Direct Reporting Line: Manager – Warehouse

Indirect/secondary reporting line: NA

Subsidiary/country: India

Location: Gurgaon

GSMS Grade: P1

Number of Personnel Managed: NA

Cost Center/Budget and/or Revenue Responsibility Yes

Purpose & Overall Relevance For The Organisation

• The Assistant Manager- Warehouse operations will drive the achievement of all deliveries to the agreed service levels so as to meet or exceed customer expectations.
• He will need to operate a highly effective and efficient DC with a well-trained, motivated workforce.
  
  

Key Responsibilities

• Lead warehouse teams across inbound, picking, packing, value-added services, outbound, returns, and maintenance.
• Collaborate with Supply Chain Operations Manager and other DC managers to align resources with forecasted volumes and priorities, ensuring timely order fulfilment.
• Optimize staffing levels, shift planning, including temporary staff, to balance service quality and productivity within budget constraints.
• Implement process improvements to enhance compliance and operational excellence, reduce costs, and improve customer satisfaction.
• Maintain inventory integrity through cycle counts and strict adherence to the procedures using current systems.
• Monitor and evaluate team productivity using system tools and reports.
• Foster effective communication with DC peers to achieve short-term targets and drive long-term improvements.
• Oversee comprehensive training for all DC staff, focusing on productivity and safety.
• Ensure robust health and safety controls, collaborating with the Health and Safety Manager and ensuring staff training.
• Track and report on KPIs and SLAs; conduct weekly reviews with 3PL providers and submit timely reports to management and global teams.
• Reconcile SAP and WMS systems weekly, monitor EDI flows and daily housekeeping.
• Optimize DC capacity for inbound, outbound, and returns.
  
  

Key Interfaces

• 3rd Party Suppliers
• Customer Service
• Inbound Planning
• IT team
• Global Operations Teams
• In-House Warehouse Management
• Marketing & Communication services
• SCM Team
  
  

Key Relationships

• Senior Managers
• Warehouse Staff
• 3PL Service providers
• Customer Service Team
  
  

Knowledge, Skills And Abilities

• Management Experience in large and automated Distribution Centre serving many markets with achievement of high standards of service and efficiency.
• Strong understanding of interfaces of business and warehouse management systems.
• Experience managing cross-market business relationships and key customer accounts.
• Proven leadership of large teams in DC environments.
• Project Management expertise.
• Good understanding of retail store and E Commerce customers’ needs.
• Fluency in MS Excel and PowerBI.
• Fluent in English (written and verbal).
  
  

Requisite Education And Experience / Minimum Qualifications

• Six to ten years of relevant experience, including at least eight years in management.
• Graduate degree from a recognised university.
• Relevant Logistics qualifications.
  
  

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.

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