ServiceNow Administrator

Position Title:ServiceNow Administrator

Position Type: Regular - Full-Time

Requisition ID: 40833

Job Summary

We are seeking an experienced ServiceNow Administrator to lead the configuration, maintenance, and optimization of our ServiceNow platform.

The ideal candidate will have +8 years of hands-on experience in ServiceNow administration, with expertise in ITSM, ITBM, ITOM, and custom application development.

CSDM framework knowledge and has implemented in his experience along with best CMDB practices on service mapping,import sets, discovery, HAM,SAM end to end understanding to drive and work with engineers for better recommendation.

HRSDM Modules experience to work with HR Team for new enhancement requests , development of workflows for onboarding and offboarding use cases.

User Administration, License Monitoring and performance issues reporting and alignment with Team for optimization cost for ServiceNow.

Key Responsibilities

Platform Management:Administer, configure, and maintain ServiceNow instances (production, test, and development).

Upgrades & Patching: Lead upgrades, patches, and migrations while ensuring minimal downtime.

Workflow Automation:Design and implement workflows, business rules, UI policies, and scripts (JavaScript, Glide).

Integration:Develop and manage integrations with third-party tools (REST/SOAP APIs, MID Server, LDAP, SSO).

Performance Tuning: Optimize platform performance, troubleshoot issues, and ensure scalability.

Security & Compliance Manage user roles, groups, and access controls; enforce security best practices.

Reporting:Create dashboards, reports, and metrics using Performance Analytics.

Mentorship: Guide junior administrators and collaborate with cross-functional teams (IT, HR, Finance).

McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.

McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to find appropriate solutions.

Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain’s Global Privacy Policy and Global Employee Privacy Policy, as applicable. McCain leverages AI in the hiring process, though all final decisions are made by humans. You can understand our approach to AI and how your personal information is being handled here.

Job Family: Information Technology

Location(s): IN - India : Haryana : Gurgaon

Company: McCain Foods(India) P Ltd