Job Description

As Team Leader of the Screening team, you will be responsible for overseeing the day-to-day activities of the Screening Service and Screening Officers (SOs). The team is responsible for managing screening clearance and compliance process for KPMG’s incoming student candidates, employee and contractor population. 

Working closely with other Workforce Operations teams, you will collaborate with a wide range of stakeholders across the business, including Security Controllers, Engagement Leaders, Performance Leads, Risk, and Account Managers. A key aspect of the role is ensuring the delivery of an exceptional service while meeting demanding timescales and client requirements. Detailed roles & responsibilities include:

 

Team Leadership and Service Delivery

Work closely with fellow Team Leaders to ensure a consistently high standard of service is delivered in line with our service pledge.
Act as the first point of escalation for the team, providing guidance and support on complex queries.
Manage complaints and escalations in a timely and professional manner, identifying effective solutions for clients while recognising opportunities for process improvement.

Performance and Service Management

Monitor, analyse, and report on team performance against agreed Service Level Agreements (SLAs) and Quality Assurance framework.
Support individuals and the wider team in achieving performance targets through regular one-to-one meetings, team briefings, and ongoing communication.
Ensure service delivery remains aligned with business objectives and client expectations.
Conduct regular Quality Assurance checks to identify strengths, development areas, and opportunities for continuous improvement.

 Risk Management and Compliance

Take a balanced and commercially focused approach to risk assessment, working closely with Compliance teams and escalating issues where appropriate.
Ensure all activities are conducted in accordance with firm policies, regulatory requirements, and GDPR obligations.
Take personal responsibility for maintaining the highest standards of compliance and data protection.


Job Details

Role Level: Mid-Level Work Type: Full-Time
Country: India City: Gurgaon ,Haryana
Company Website: https://social.kpmg/contactus Job Function: Consulting
Company Industry/
Sector:
Business Consulting and Services

What We Offer


About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

Report

Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.


ad 1
Talentmate Instagram Talentmate Facebook Talentmate YouTube Talentmate LinkedIn