Senior Manager - Product Engineering

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklrs unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

We are looking for a highly skilled and experienced Senior Manager- Product Engineering (AI/ML) to lead and scale our AI/ML initiatives. In this role, you will drive the development, deployment, and optimization of AI/ML models and solutions that directly impact business outcomes. You will lead a team of data scientists, machine learning engineers, working closely with product, engineering, and business stakeholders.

What youll do:

• Lead the end-to-end lifecycle of AI/ML projects, from problem definition and data exploration to model development, deployment, and monitoring.
• Manage and mentor a cross-functional team of AI/ML professionals.
• Define the AI/ML roadmap and strategy aligned with business goals.
• Oversee model accuracy, performance, ethical AI practices.
• Collaborate with engineering and product teams to integrate ML models into production systems.
• Stay abreast of the latest AI/ML technologies, frameworks, and research.
• Ensure scalability, reliability, and performance of AI/ML systems.
• Present findings and insights to senior leadership and stakeholders.
• Drive innovation by identifying new AI opportunities within the organization.
  
  

What makes you qualified:

• Bachelors or Masters degree in Computer Science, Data Science, Machine Learning, Mathematics, or a related field (Ph.D. preferred).
• 8+ years of experience in AI/ML, with at least 3 years in a leadership or managerial role.
• Strong proficiency in Python, Agentic AI, TensorFlow, PyTorch, Scikit-learn, or similar ML frameworks.
• Deep understanding of machine learning algorithms, deep learning, NLP, and data mining techniques.
• Experience with cloud platforms (AWS, GCP, or Azure) and ML Ops tools and a strong understanding of cloud deployment technologies like Kubernetes or Docker containers.
• Proven track record of deploying AI solutions in production environments.
• Excellent leadership, project management, and communication skills.
• Knowledge of data privacy regulations and ethical AI practices.
• Publications or patents in the AI/ML field.
• Experience with Multi-Modal ML including Generative AI.
  
  

Why Youll Love Sprinklr:

Were committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the worlds largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

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