Senior Group Manager - Operations - REF80548Z_2025183542 - Travel

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

• Strong governance on overall emails/Ticketing/Queues turnaround, reporting* Manages all client conversations on day to day basis* Leading & driving Back Office Teams to ensure compliance to all defined SLA metrics.* Providing detailed insights to the business and manage customer expectations.* Anchoring operations team for meeting defined milestones and month / quarter / annual deadlines* Facilitating and coordinating all team requirements* Sr Process Manager will have prior work experience in Corp Travel * Minimum qualification - University (Bachelor’s) degree* Excellent communication skills (verbal and written)* Excellent Analytical skills* >8 years work experience in Manging Team* 3-4 years of team handling experience mandatory including handling large team size* Prior experience in client management mandatory* Advanced MS Office knowledge* Excellent communication skills - written and verbal* Good analytical skills* Experience in managing contracts and PNL