Senior Executive

Technical Support Executive/Engineer

Job Specification

Reports to

Technical Service support Manager

Job Purpose

• This position is responsible for delivering remote technical support for Solar Inverters(On grid/Off grid/Hybrid), Battery Energy Storage Systems (BESS), Batteries, High KVA Inverters, and other Power Storage Business products across all supported brands.The incumbent will serve as the primary technical interface for customers, dealers, distributors, installers, and service partners, providing timely troubleshooting, product guidance, fault diagnosis, and complaint resolution to ensure superior customer experience and service excellence.  

Primary Job Responsibilities

Customer Services & Power Electronics Industrial

• Provide first-level technical support through telephone, email, CRM, and digital support channels.
• Diagnose and troubleshoot issues related to Solar Inverters(On grid/ Offgrid/ Hybrid), ESS, Batteries, Monitoring Systems, and High KVA products.
• Guide customers and installers during installation, commissioning, configuration, and product operation.
• Support customers in resolving monitoring portal, mobile application, communication, and connectivity issues.
• Analyze product alarms, fault codes, and performance-related complaints.
• Recommend appropriate corrective actions and technical solutions.

Qualifications and Experience

Minimum Qualifications

B.E./B.Tech/3-year Diploma in Electronics/Electrical

Minimum Experience

3 to 5 years

Relevant/Additional Experience

Customer Service with Solar Off Grid/ On Grid / Online UPS / High DC Voltage / 3Phase Inverter / Lift Inverter

Products

Solar Industry /3 phase Online/Offline UPS