Senior DevTools Engineer Atlassian Developer

Position Title: Senior DevTools Engineer / Atlassian Developer

Position Type: Regular - Full-Time

Requisition ID: 42173

Role Overview

The Senior DevTools Engineer / Atlassian Developer will be responsible for designing, developing, and maintaining enterprise-grade workflows, automations, and integrations across Jira, Confluence, and ServiceNow. This role is hands-on and focuses on workflow engineering, system integrations, and AI-assisted enhancements to improve engineering productivity and ITSM alignment.

Key Responsibilities

• Design and implement complex Jira workflows including conditions, validators, and post-functions.
• Configure and customize issue types, fields, screens, schemes, and permission models.
• Develop and maintain Confluence templates, macros, and automated knowledge solutions.
• Implement Jira automation rules and advanced scripting using ScriptRunner (Groovy).
• Build and support bi-directional integrations between Jira and ServiceNow (SNOW).
• Synchronize incidents, problems, changes, requests, statuses, comments, and attachments between tools.
• Develop integrations using REST APIs, Webhooks, and OAuth-based authentication.
• Ensure data integrity, error handling, auditability, and loop prevention for integrations.
• Integrate Jira and Confluence with DevOps tools such as GitHub, Bitbucket, Jenkins, Azure DevOps, Slack, and Teams.
• Leverage AI capabilities for ticket summarization, intelligent routing, prioritization, and knowledge discovery.
• Create technical documentation and provide support to engineering and ITSM stakeholders.
  
  

• 15+ years of hands-on experience in DevTools, Platform Engineering, or similar roles.
• Strong development experience with Jira Software, Jira Service Management, and Confluence.
• Demonstrated experience integrating Jira with ServiceNow in enterprise environments.
• Strong understanding of Agile, DevOps, ITSM, and SDLC processes.
• Expertise in REST APIs, JSON, scripting, and automation frameworks.
• Excellent problem-solving, communication, and stakeholder management skills.
  
  

• Experience with Atlassian Cloud and cloud migration initiatives.
• Exposure to ServiceNow Flow Designer and scripting.
• Experience with AI/ML use cases such as NLP, summarization, and classification.
• Atlassian or Agile-related certifications.