Senior Analyst FARM

Role Purpose

Responsible to actively maximizing cash-flow opportunities through the effective credit

control, cash collection and timely query, resolution on a portfolio of assigned customer

accounts. Ensure that the integrity of all work and interactions with customers are

completed in accordance with IHG policy and procedures and compliant with Sara banes

Oxley legislation.

Key Accountabilities

• Responsible for the collections process to include - a) Effective & regular follow up
  
  

with customers for outstanding receivables b) All aged (90+) past due items are

addressed regularly and escalated c) Ensuring processes and procedures are

followed regarding customer contacts, adhering to the process policy, legal

requirement, reviewing collection data and allocating resources as needed d)

Proactively inform any customer issues and escalation e) Issues & identified

mistakes are not repeated

• Develop & maintain relationship with hotels - Listen to and communicate with
  
  

customer to obtain all required information necessary to determine and address

their specific needs; tactfully explain why, if service cannot be provided

• Responsible for reconciliation for customers, research for unapplied cash,
  
  

preparation of accurate reports as & when required

• Accurate & correct statement, reports & data is provided to internal & external
  
  

customers within time lines assigned

• Responsible for timely responses to internal & external customers
• Ensure all customer records are kept up to date, call logs/conversations in People
  
  

Soft and all maintenance processes are documented and filed as agreed

• Backup plan during leaves and assisting other members during the leaves –
  
  

Ensuring all reports, queries are addressed as per timelines

• Ensuring other portfolios & responsibilities are managed as and when asked or
  
  

assigned upon

Key Skills & Experiences

• Education: Associate Degree or Bachelor's Degree in a relevant field of work or an
  
  

equivalent combination of education and work-related experience.

• Experience A minimum of 2-3 years work related experience with demonstrated
  
  

proficiency and understanding in one or more functions related to the position.

Technical Skills and Knowledge

• Effective team player with a Positive attitude & proactive approach
• Ability to influence and negotiate resulting in positive customer payment decisions
• Demonstrated effective/strong verbal and written communication skills
• Demonstrated proficiency in recognizing & resolving problems or inconsistencies in
  
  

transactions and systems

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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