Sales Executive

Responsibilities

• Identify, qualify, and convert potential clients, including individuals, corporates, and travel partners.
• Promote domestic and international tour packages, corporate deals, and customised travel plans.
• Execute outbound calls, online meetings, and email campaigns to generate leads and close deals.
• Upsell and cross-sell services such as hotel bookings, flight tickets, visa assistance, and insurance.
• Achieve and exceed monthly and quarterly sales targets.
• Build long-term relationships with customers through consistent engagement and follow-ups.
• Handle client queries, feedback, and concerns with professionalism and empathy.
• Maintain a high level of client retention and referral business.
• Monitor travel trends, competitor pricing, and customer preferences.
• Recommend promotional strategies and travel offers based on market insights.
• Suggest improvements in product offerings to align with industry trends.
• Maintain accurate records of leads, opportunities, and client communications in CRM.
• Prepare weekly/monthly performance reports and share key insights with the management.
• Coordinate with operations, marketing, and customer service teams for a seamless client experience.
• Ensure end-to-end support during booking, itinerary changes, and post-travel assistance.
• Deliver exceptional service standards to enhance brand reputation and customer satisfaction.
  
  

• Proficiency in CRM tools (Zoho, Salesforce, HubSpot).
• Knowledge of GDS booking systems (Amadeus, Sabre, Galileo) is a plus.
• Strong understanding of travel destinations, packages, and customer needs.
• Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong communication, negotiation, and persuasion skills.
• Active listening and empathy to understand client needs.
• Integrity and professionalism are needed to build trust with customers.
• Ability to work under pressure and achieve sales targets.
• Problem-solving, adaptability, and creativity in solutions.
• Graduated in any discipline.
• Travel or sales certifications are a plus.
• 0-3 years in sales or travel/tourism industry.
• Freshers with a passion for sales are encouraged to apply.